Management Manager

SHAIK NAGUR IBRAHIM

Contact: +91-984*******

E-mail: ************@*****.***

BRANCH OPERATIONS PROFESSIONAL

Seeking a challenging & rewarding senior-level assignments in Operations Management / Customer Relations / Credit or Debit Management with a growth-oriented organization across the industry

PROFILE

Sincere and diligent professional offering an experience of 5.1years in the industry, my forte lies in the area of Branch Operations / Loan against Gold with qualitative client interaction experience with comprehensive skills in strategic and risk management planning.

Currently working as Sr.internal Auditor for Andhra and Telangana Regions with MUthoot Fincorp Limited for last 9 Months.

Worked as Gold Valuer in Hyderabad with India Infoline Finance Limited for 6 months.

Worked as Branch Manager in Rajahmundry with Manappuram Finance Limited for 3.11 Years and handling client relationship & front desk operations.

Solutions oriented approach with excellent relationship management skills, successfully and consistently delivering the responsibilities of Customer Satisfaction.

Deft in supervising Cash & Gold operations; handling front-end operations for savings, current & fixed deposits.

Demonstrated ability in handling large volume of banking transactions and executing routine banking operations

Core Competencies:

Branch Operations / Operations Management Account Management Business Development Portfolio Monitoring Documentation Client Relations Team Management Cross-functional coordination

PROFESSIONAL EXPERIENCE

04th November 2011 – to till date

Branch Manager, Valuer, Sr. Internal Auditor

Managing the overall operation and ensuring smooth functioning; monitoring all customers related issue and service aspects.

Handling effective cash management by maintaining the cash balance below the Cash Retention Limit while handling Receipts & Payments.

Handling responsibility for management of all aspects of branch operations such as Cash & Gold.

Providing guidelines for Over-the-Counter interaction with customers; liaisoning with businesses to improve the Quality of Service offered to the customers.

Handling the local stationary management, proper reorder levels/indent security stationery at appropriate reorder levels; resolving issues / complaints (self, branch, other units).

Accountable for Business Development/Client Relationship Management activities in the branch; identifying clients, generating business from the existing accounts and achieving profitability and increased sales growth.

Managing business development activities entailing mapping of new market segments and developed them for attainment of periodical targets; managed the appointed agencies, a team of people and monitored completion of targets.

Building and maintaining healthy business relations with clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms.

Involved in clearing transactions on day to day basis, managing the responsibilities relating to cash counter and handling Front Desk operations.

Processing & making decision as per the Departmental Operating Instructions manual & within the timeliness and accuracy standards specified.

Looking after the cross-selling products of the bank and other third party products sourced by the bank to ensure further profitability of the customer to the bank; maintaining long term relationship with the customer.

Effectively handling customers and ensuring the account deepening of the book; coordinating with operations team & giving maximum output to my organization.

Accountable for identifying and generating new business through existing prospective clients and achieving profitability and increased sales growth.

Maintaining excellent relations with clients, offering customized solutions to meet client’s requirements and boost organizations’ business.

EDUCATIONAL & PROFESSIONAL CREDENTIALS

MBA (Finance and Marketing), 2010

Al- Ameer college of engineering and Information Technology(Jntu University); 71.1%

B.COM. (Computers), 2008

Triveni Degree College (Andhra University); 61.1%

Intermediate (C.E.C.), 2005

Surya Junior College (Board of Intermediate); 78.8%

S.S.C., 2003

Surya High School; 62.0%

Computer Skills:

MS Office, Tally 9.0, Oracle,Dot-Net User & Internet Applications

Project Details:

Completed Project on “Ration Analysis” in “Andhra Paper Mills Limited, Rajahmundry’’.

Date of Birth: 10th June 1988

Hobbies: Watching TV, Surfing net,Making Friends

Languages known: Telugu and English

Nationality: Indian

References: Available on request

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