Sales Customer Service
Resume:
Matthew Johnson
** ********** ***. #***, ** M*P *B8
647-***-**** - ****************@*****.***
Objective
To find employment where I can utilize my extensive sales & marketing, management and computer skills and experience.
Summary of Qualifications and Experience
Over thirteen years of sales and marketing experience
Over eleven years of staff management experience
Over fifteen years of customer service experience
Proficient with the Microsoft Suite (Excel, Outlook, Word etc.)
Prompt, hardworking, eager and always willing to learn Work Experience
Cogitare Marketing Group Toronto, ON July 2015 - Current Sales Manager
Interview, hire and train Sales Reps for direct sales and telemarketing initiatives
Meet with clients and build a sales and marketing plan for their business
Scheduling reps weekly and booking on site sales locations
Review financials and set daily, weekly & monthly sales targets and bonuses
On-site management of reps and on-site sales as required Redberry Franchise Corp. Barrie, ON August 2015 – August 2016 Manager / Consultant
Interview, hire and train staff (40+) for food prep, counter and drive-thru operations
Inventory control – Ordering, monitoring, and budgeting
Scheduling, disciplining and reviewing staff as required
Monitor day to day restaurant financials and set daily, weekly & monthly budgets accordingly
Daily shift management and shift manager monitoring Toronto Star Newspaper Ltd. Toronto, ON 2008 - 2015 Consumer Marketing Rep / DADR
Process orders and prepare payroll weekly
Interview, hire, train and manage sales staff (300+) for direct sales and telemarketing
Design, build and manage multi-platform sales and marketing initiatives
Customer service - complaints, sales, refunds both over the phone and in person
Collaborate with third party operators and advertisers on sales and marketing initiatives Education and Training
Serv Safe Food Safety Certification 5 Year Certification 2015
Foundations Business Management Certification 2015
St. John’s CPR and First Aid Certification 3 Year Certification 2015
WSIB – Occupational Health and Safety Certification – food industry 2015
Unifor Level I & II Steward Certification and Contract Negotiation Cert. 2012 – 2013
Toronto Star Center for Learning (3 courses) 2009 – 2012 o Critical Thinking, Time Management, Advanced Microsoft Works
Construction Safety Association of Ontario – Occupational Health & Safety 2003 - 2004
WSIB - Occupational Health & Safety Committee – Certification 2003
Industrial Accident Prevention Association (IAPA) - Forklift Certification 2003
Barrie North Collegiate 1999 - 2003
References Available Upon Request
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