Customer Service Technician

Bruce A. Bell

Telecommunication Technician

**** *. ***** ****, #**** Telephone: 225-***-****

Katy, Texas 77450 Email: ***********@*****.***

Employment History

GM Cable Contractors, Baton Rouge, Louisiana March, 2006-April, 2016

Telecommunications Technician (Foreman)

Installed, maintained, and repaired data wiring and outlets for commercial and structural applications. Diagnosed hardware issues connected to modems, printers, cables and telephones. Assisted users with daily operational difficulties and specialized structural cabling projects. Trained and qualified to inspect and repair single, multi-conductor and coaxial wiring.

United Broadband Group May, 2002-March, 2006

(Contractor Cox Communications), Baton Rouge, Louisiana

Telecommunications Technician

Installed television, Internet and telephone services to new and existing Cox Communications customers.

Pioneer Resources Management August, 2000-May, 2002

(Contractor Cox Communications), Baton Rouge, Louisiana

Telecommunications Technician

Installed television, Internet and telephone services to new and existing Cox Communications customers.

State of Louisiana, Elayn Hunt Correctional Center June, 1990-July, 2000

St. Gabriel, Louisiana

Master Sergeant (Relief Lieutenant)

Supervised daily activities of male offenders assigned to the facility. Served as backup relief supervisor as needed. Responsible for monitoring and evaluating job performance of Master Sergeants, Sergeants and Cadets. Supervised and transported male offenders during transport outside the institution.

United States Postal Service January, 1988-June, 1988

Baton Rouge, Louisiana

Casual Mail Handler

Loaded and unloaded mail trucks and satchels; inventoried bulk mailing packages by zip code to ensure timely delivery.

United States Postal Service August, 1987-December,1987

Baton Rouge, Louisiana

Casual Mail Clerk

Hand sorted mail according to postal area; supervised automated mail sorting machines and Optical Character Readers and Bar Code Sorters.

Educational Background

Southern University and A&M College

Baton Rouge, Louisiana August, 1986-August 1987

Computer Science Candidate

Baker High School, Baker, Louisiana

Graduate May, 1986

Specialized Training and Experience

Thirteen years of telecommunication experience as a representative and foreman, specializing in voice, data, audio and video installation. Ability to diagnosis, troubleshoot and resolve technical difficulties in voluminous capacity. Strong leadership and team building capabilities. Excellent technical, communication and customer service skills. Retains current commercial drivers license with seventeen (17) years of commercial driving experience. Loyal and dependable, hardworking and punctual servant and team leader capable of working independently.

Competent administration of software including: Windows Word, PowerPoint, Excel and Internet proficiencies

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