Customer Service Representative

Thompson, Vontell

*** ******* **. ******,**.***** 203-***-****, *******@*****.***

OBJECTIVE

PROVIDE THE HIGHEST LEVEL OF CUSTOMER CARE AND SERVICE, UTILIZING MY EXPERTISE TO PERFORM MY DUTIES AS AN ESSENTIAL ASSET

Experience

6/25/2014 to present

AMERICAN MEDICAL RESPONSE

NEW HAVEN,CT

CALL RECEIVING OPERATOR, EMERGENCY MEDICAL DISPATCHER

ANSWER MULTI LINE PHONE SYSTEM IN A TIMELY,PROFESSIONAL MANNER

SCHEDULE NON-EMERGENT AMBULANCE TRANSPORTATION FOR PATIENT APPOINTMENTS AS WELL AS DISCHARGES.

ANSWER AND GIVE PRE EMS ARRIVAL INSTRUCTIONS TO 911 CALLERS, ASSIST THEM TRAUMATIC SITUATIONS.

EMD AND CPR CERTIFIED.

3/31,2014 TO 5/24/2014

AMERICAN AUTOMOBILE ASSOCIATION

HAMDEN,CT

CUSTOMER SERVICE REPRESENTATIVE

INTAKE REPRESENTATIVE FOR EMERGENCY ROADSIDE ASSISTANCE

PROCESS REQUEST FOR ROADSIDE ASSISTANCE FOR MEMBER

INITIATE NEW MEMBERSHIPS, PROCESS PAYMENTS, TROUBLESHOOT ANY ISSUES

11/16/2013 to 2/6/2013

MBI

SHELTON,CT

CUSTOMER SERVICE REPRESENTATIVE

PROCESSED ONLINE CATALOG ORDERS

RECEIVED PAYMENTS,PROCESSED REFUNDS AND EXCHANGES,RESEARCHED AND RECTIFIED SHIPPING ISSUES

PROVIDED QUALITY CUSTOMER SERVICE, ENSURING SHIPMENTS ARE TIMELY AND MERCHANDISE RECEIVED WHEN PROMISED

7/3/2003 to 12/5/2012

AT&T

HAMDEN,CT

CUSTOMER INFORMATION SPECIALIST

ANSWERED BETWEEN 500 TO 1000 CALLS PER DAY IN A TIMELY,PROFESSIONAL MANNER

RESEARCHED AND PROVIDED TELEPHONE INFORMATION FOR PERSONAL,BUSINESS AND GOVERNMENT ENTITIES

FIELDED CALLS FOR EXECUTIVE OFFICE, ASSISTED WITH VOICEMAIL SETUP AND RETRIEVAL ASSISTANCE

Education

MORGAN STATE UNIVERSITY

1988-1991

CONCENTRATION IN POLITICAL SCIENCE

BALTIMORE,MD

References AVAILABLE UPON REQUEST

Contact this candidate