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Business Analyst

Location:
San Jose, CA
Posted:
January 20, 2017

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Resume:

Manraj Chahal

acydn1@r.postjobfree.com Mobile: 408-***-**** 1939 Navy Pl, San Jose, CA 95133

Expert Business Analyst

I possess demonstrated success as a Business Analyst with 3 years of experience, specializing in automating operations, data analysis, project management, creating report dashboards, and process improvements. My in-depth knowledge on business strategy and technical capabilities lead me to successfully assess business models, processes, systems and their integration with technology. My skills have been incorporated into real world environments during my role as a Business Analyst where I lead teams to develop Data Reporting Databases, Mobile Applications, and Process Flow Charts. I provide genuine commitment to customer satisfaction, strong attention to detail, great communication skills, and complete organizational loyalty. I am looking forward to discuss how I could create a strong impact.

AREAS OF EXPERTISE

- Project Management - Programming(SQL, VBA, HTML) - Access Database Systems - Process Model optimization

- Develop Applications - Advanced in Excel Datasheets - Design Technical Solutions - Operations Management

- Entrepreneurship - Business Growth Strategy - Agile Projects - Supply chain management apps SKILLS

- Determining IT Requirements - Effective Communicator - Business Recommendations - Negotiation

- Project Planning & Execution - Manage multiple projects - Personal Organization - Risk Management

- Visio,MS Project,Excel - Stakeholder Presentations - Leadership - Team Management PROFESSIONAL CERTIFICATE COURSES

● CCNA - Cisco Certified Network Administrator

● CAPM - C ertified Associate in Project Management EXPERIENCE

Business Analyst - Chahal Services – Bay Area, CA 3/16- 12/16 Designed day-day operations and process flows to complete activities. Communicated with SME, customers, and management to understand IT requirements. Developed a custom IT infrastructure encompassing of an Access Database, Mobile Android App, Website, IOT device, cloud servers, client portal, and a driver portal. Fulfilled the role of Project Manager as I lead a team of 4 through stages of planning, execution, and implementation.

● Access Database: C reated a data reporting program that has a $5k market retail value by designing SQL driven Queries, Management reports, and Dashboards to mold User Interfaces

● Analyze Data: A nalyze customer service demands and modify SLA’s to reduce OPEX. Reduced overhead costs by 34% by improving customer reorder points.

● Strategic Business Planning: T o scale business I recommended to outsource mass production & utilize a distribution channel by partnering with larger entities

● Process Improvement: I mproved customer acquisition process by eliminating an inefficient process that took 120 minutes to complete with an alternative that takes 5 minutes to complete Project Manager - Surplus Service – Bay Area, CA 2/16- 5/16 Managed team of 5 to develop a custom Database Inventory Management System in Microsoft Access and integrate it with the sponsor's existing business systems. Studied business model and process flows to identify additional IT requirements and operational impediments that would minimize benefits of implementation. Recommended a new warehouse layout design and improved the process flows of day-day operations.

● Managed Risks- P revented project failure by hiring a consultant to assure my team has adequate skill set for the IT solution we decide to develop

● Project Planning- Completed project 2 weeks before deadline by utilized WBS model to pre-plan required tasks, design a schedule, and create milestones

● Implementation Adoption- R ecommended additional internal business processes allowing 100% of warehouse inventory data to be logged into database and increase probability of adopting final deliverable

● Operation Improvements- I dentified critical flaw within operation processes where redundant activities occurred 3x.Operational cost decreased from $27/item to $9/item. Time to find item dropped from 45min/item to 5min/item Founder - West Coast Prints ( Bay Area’s Premier Custom Apparel Supplier ) – San Jose, CA 10/12- 6/14 Transitioned a business plan to an organization manufacturing apparel products for real clients. Implemented business growth strategies to build sustainability and engineer scalability. Managed product quality and production facility. Maintained updated process flows to direct employees on manufacturing operations. Developed IT systems to streamline and automate operations. Activated and managed marketing campaigns.

● Business Acquired: A t age 21 I sold my first company for $60k

● Data mining- C reated queries in SQL to present daily reports and datasheets for action items

● Communication- E xcellent communication with investors, team members, vendors, SME, and clients

● Analyze Trend-I ncreased revenue by avg 40% after discovering majority of clients are athletes & sponsoring events

● Manufacturing: C reated efficiency and reduced time to complete an order from 26hours to 6 hours PROFESSIONAL EDUCATION

San Jose State University, San Jose CA – 2011-2016 BS, Management Information Systems - (2016)

COMPETENCIES AND SKILLS

• Bilingual: Punjabi, Hindi, and Spanish

• Adobe Photoshop CS6, Microsoft Access, Excel, Illustrator, InDesign, Salesforce, Visio, MS Project



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