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Customer Service Microsoft Office

Scottsdale, Arizona, United States
January 20, 2017

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Marissa Belles

***** *. **** *****, ********, AZ 85029



Resourceful, creative problem-solver with over 10 years’ experience in deadline-driven positions including reporting, legal assistant and research-related roles.

Experience maintaining court calendar, organizing documents for attorney review and case preparation, as well as document organization/retrieval, and BATES stamping.

Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent deadlines.

Proficient in Microsoft Office including Word, Excel, Outlook, and PowerPoint.


Paralegal Certificate

Phoenix College, Phoenix, AZ

Bachelor of Arts in Journalism

Arizona State University, Tempe, AZ


Wells Fargo Legal Order Processing, Phoenix, AZ 02/2015 – 09/2016

Customer Service Rep II

Provide status updates regarding subpoenaed information, research case updates, communicate delays or denials.

Respond to incoming calls from customers regarding liens, levees, garnishments. Document communicating as case notes in customer files.

Paula Burnstein P.C, Phoenix, AZ 12/2013 – 05/2014

Legal Assistant – Family Law

Responsibilities included assisting with divorce and child custody cases; communicating with clients regarding the status of their cases, filing and case maintenance, attend court proceedings to provide administrative support.

Perform clerical duties such as filing, scanning, and photocopying as needed

Matrix Absence Management, Phoenix, AZ 01/2010 – 01/2011

Intake Coordinator

Responsible for answering inbound calls from employees signing up for FMLA, short-term disability, and long-term disability benefits.

Interview employees following a script template, document detailed responses for their leave claims, and inform employees regarding benefit qualifications as well as next steps.

The Arizona Republic, Phoenix, AZ 2008 – 2010 & 2003 – 2005

Information Specialist

Answered inbound telephone calls, followed up on tips, verified information, coordinated with reported to ensure appropriate story coverage.

Compiled information for newspaper stories including traffic, east valley schools, and news briefs.

The Antelope Valley Press, Palmdale, CA 2005 – 2007

Local Government Reporter

Manage all aspects of day-to-day coverage of city government and Los Angeles County courts; follow, track and report on multiple criminal court cases within the Antelope Valley.

Schedule interviews for several stories averaging 52 interviews weekly; maintained compliance with Associated Press Guidelines and Standards.

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