Customer Service Team Leader
Resume:
EXPERIENCE
COMPANY NAME, LOCATION
Florida Hospital Healthcare Partners,770 West Granada Blvd Ormond Beach Fl 32176.
I started as a cash poster for HCP, from there went to cash posting Team Leader then to Billing Supervisor.
EDUCATION
Graduated from Seabreeze High School in 1980
Certified Nursing Assistant 1990 graduate
COMMUNICATION
I have great communication skills; I once gave presentation on how customer service works along with co-workers doing the acting. I thought it turned out great and we did have the room in laughter.
LEADERSHIP
As Team leader/Supervisor I was able to guide employees through posting lockboxes and bank downloads for 6 facilities and was able to get those done within 72 hours. The six facilities included flagler, Volusia and southwest Volusia counties with over 200 physician including PCP and diverse specialty.
REFERENCES
AVAILABLE UPON REQUEST
STIMPSON, LORETTA
BILLING SUPERVISOR PHYSICIAN
BILLING
OBJECTIVE
Dedicated to getting the job done
with professionalism in a timely
manner.
SKILLS & ABILITIES
Working over the past 25 years
with the same company I have
many skills and very willing to
learn even more. I have
experience with OS Nextgen and
Meditech. Some excel and word. I
have great communication skills
and work well with others. Cash
posting is my baby but I also have
customer service, denial
management, collections and
some billing experience. I am a
quick learner and enjoy learning
new things. I am a problem solver.
I work with the finance
department monthly on aging
reports. I am very well
experienced in bank downloads
and lockbox posting. I have access
to multiple websites for EOB
research and posting from 835
files. I have worked several years
as the Cash Posting Team lead and
moved up to Billing Supervisor.
VITALS
1018 Grand Hickory Circle
Holly Hill, Fl 32117
E ***********@*****.***
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