Customer Service Manager
Resume:
Cynthia Keith
**** ***** **** ****** ****** CO **236
**********@*****.***
Objectives
I am looking to further develop my knowledge and skills in the modern business world. With technology growing at such a fast pace rate, I want the opportunity to work with a company that grows with it.
Experience
Envirotech Commercial
Customer Support Specialist
Oct 2015 - July 2015
Responsible for entering customer orders in the IFS System.
Created Delivery Orders which in turn created the customer s invoice for payment.
Entered specific customer invoices in the Open Invoice System for payment.
OmniTrax LLC Denver CO
Director of Revenue Systems
Aug 2011 - Oct 2014
Responsible for recording and billing all revenue activities to insure that all revenue and receivables are accurately reported and billed.
Responsible for month end closing procedures.
Worked with Marketing, Pricing, Customer Service and Collections to insure all charges were being billed and collected.
Responsible for keeping the rate database updated with the correct billing rates as per tariff items required.
RailAmerica - Jacksonville FL
Field Ops Support Administrator
April 2002 - Aug 2011
Support, recruitment, and training for 47 shortline railroads.
Back filled the TLC Manager (Transportation Logistics Center) on day to day basis.
Testing of database updates including but not limited to Help Desk support for internal and external customer issues.
Education
Colby Community College
Art
References
Available upon request
Contact this candidate