Customer Service Representative

ANGELIA M. CHEEK

**** ****** ****** • Kansas City, Missouri 64110 ● 816-***-**** ● ***********@***.***

Summary of Qualifications

•Congenial and enthusiastic contributor and supporter of team goals

•Knowledge of office practices and procedures

•Strong attention to detail, great math skills and enjoys working with numbers

•Excellent analytical, organizational and communication skills

•Proven ability to prioritize and handle multiple tasks in a challenging environment

Education/Training/Certificates

Southeast High School, Kansas City, Missouri Metropolitan Advanced Technical, Kansas City, Missouri

Diploma Certificate, Key Punch

Computer Skills

•Microsoft Windows Programs Microsoft Office Suite

•Data Entry 10 Key/ Reverse 10 Key Typing 65 WPM

•Billing and Cost Accounting Accounting Software

Employment Experience

Stivers Staffing Services, Kansas City, Missouri 2016

Housing Authority

•Assisted Property Manager

•Greeted tenants

•Answered the telephone, set appointments to show rental property,

recieved rent payments, and filed rental documents

Municipal Court, Kansas City, Missouri 2007 - 2015

Customer Service Representative

•Received payment from customers, by cash, check, credit cards, vouchers, or automatic debits.

•Greet customers entering organization and assisted them with their accounts, such as billing arrangements.

•Conferred with customers in person to provide information billing, or obtain details of account.

•Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Penmac Agency, Lees Summit, Missouri 2005 - 2007

Customer Service Representative

• Contacted customers to respond to inquiries or to notify them of results or any adjustments.

•Completed forms, prepared change of address records, or issued service orders, using computers.

•Conferred with customers by telephone to advise of overdue payments and to review the terms of sales.

•Performed various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.

Tension Envelope Corporation, Kansas City, Missouri 1978 - 2005

Billing Clerk/Switchboard Operator

• Prepared itemized statements, bills, or invoices and recorded amounts due for products or services rendered.

•Typed billing documents, shipping labels, credit memorandums, using typewriters or computers.

•Answered incoming calls, greeted callers, provided information, transferred calls or took messages.

•Sorted and routed incoming mail to designated persons, and collected outgoing mail, using carts as necessary.

•Performed bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods.

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