Test Cases Medical

Suzan Baram **** W Hibiscus St, Weston, FL *****

Phone: 954-***-**** Email: **********@*****.***

Team Lead with over 20 years experience in managing projects and teams; developing, troubleshooting, maintaining and supporting enterprise applications. Proven ability to efficiently manage projects and people, create and maintain productive QA Team. Knowledgeable in testing of medical devices and systems, mobile and web applications, large and small. Proficiency in designing and conducting integration, system, functional, regression, stress, load, boundary, usability and compatibility tests, knowledge of relational databases and Internet-related software. Solid understanding of QA Methodology and Software Development Life Cycle; ability to comprehend complex business processes. Excellent expertise in creating test documentation – analyzing requirements, writing test plans and test cases, developing metrics, generating reports.

EMPLOYMENT HISTORY

2/16 –Present Software QA Project Lead

RCCL, Miami, FL

As a member of Digital Marketing Team, lead Support and QA activities for Royal Caribbean Cruise public website

Manage geographically dispersed QA Team (Miami, Philippines and India), coordinate round the clock testing activities, and report progress to management.

Constantly enhance QA process and tools – enhanced QA artifact templates, researched QA tools, implemented HipTest and helped integrating it with JIRA.

Responsible for formulation of the test strategy, test plans, test scenarios and test cases for new functionality using requirements, use cases and design documentation.

Manage System Integration Testing (SIT), Business As Usual (BAU) testing, coordinated User Acceptance Testing (UAT).

Perform testing on various projects using SOAP UI, create simple SQL scripts to validate test results in Microsoft SQL Server database as well as in AS/400 system.

Document defects, participate in defect triage, follow up on defect resolution, report progress and maintain accurate records for metrics purpose.

Work with business analysts and developers towards more efficient defect resolution.

2/2014 – 11/2015 Software QA Team Lead

Kreate Technology, Hollywood, FL

Was responsible for assuring quality releases of RealTIME Creative Workflow Suite used to administer digital content. This cloud-based system managed content production schedules for major retailers, tracked samples inventory, provided workflow for review and approval of images and other artifacts.

Led QA Team and offshore resources, used SCRUM methodology to manage full cycle of testing across five separate projects.

Worked with BAs to define user stories, performed ambiguity review of the requirements.

Used JIRA to develop project plans, defined business scenarios, wrote test cases, used Confluence to maintain project documentation.

Worked with BA and Dev Teams to coordinate and communicate testing timelines.

Used SQL to validate test results, consulted with key stakeholders to recommend corrective actions.

Developed and executed smoke and regression automated tests using Selenium Builder and IDE.

11/2011 – 1/2014 Software QA Project Lead

Mako Surgical/Stryker, Davie, FL

Led full cycle of QA activities for hardware and software used for robot-assisted orthopedic surgery of hip, partial and total knee replacement.

Created and executed test cases and procedures to verify functionality, usability, performance and reliability of Robotics (embedded systems), Haptics (Tactile feedback) and Implant Design (SolidWorks) according to CFR 21 Part 11 and 820 compliance standards.

Led investigations and CAPAs (Corrective and Preventive Actions) for the partial knee replacement system, ensuring documentation is complete, accurate, and logically supports proposed action plans.

Worked closely with BA and Dev Teams to ensure the requirements are clear and testable, while adhering to strict FDA, ISO and GMP standards; participated in software design reviews.

Led bugs triage, ensured defects are fully documented in MKS tool. Verified bug fixes and documented results.

Observed surgeries, live and in cadaver labs, to assist surgeons in performing system verification tests of the robotic arm, insuring ideal placement and precision of associated equipment and instruments, reporting bugs/issues found.

Conducted localization testing of hip, partial and total knee replacement applications in Italian.

2/2011 – 11/2011 Senior QA Analyst (contract)

Spirit Airlines, Miramar, FL

Perform acceptance, functional, regression and end-to-end tests for Spirit Airlines Website, SkySpeed, Skyport and ResAgent reservation systems.

Used SCRUM methodology to perform complete cycle of testing for multiple complex e-commerce websites and related subsystems in .NET environment under strict time limitations.

Used Quality Center to develop and maintain test cases, manage test results and report defects.

For specific projects used TFS bug database to report defects.

Closely collaborated with business analysts, project managers, developers and business owners to clarify requirements and coordinate test efforts.

6/2008 –1/2011, Software QA Team Lead Analyst

Snackable Media, Plantation, FL.

Tested subscription based systems which delivered digital content through mobile phones, online channels and television.

Performed complete functional testing of multiple mobile, voicemail and email products, validated their compliance with multiple cell phone carrier rules.

Tested billing and automatic renewal processes specific to each mobile carrier, monitored production databases to ensure proper billing.

Tested Interactive Voice Response System (Voxeo) – validated multiple call flows for service sign up and cancellations.

Verified compatibility of product pages with Wireless Application Protocol (WAP) using several mobile devices and emulators.

Validated reports using SQL Reporting Service, clearing them for production deployment.

Ensured that the test harness varies parameters of the API calls that verify functionality and expose failures.

Software QA Manager/Team Lead Multiple Companies 1995– 2005

Medical Applications: Epocrates, Emergency University, iScribe

Tested online drug and formulary reference tool describing more than 3,700 medicines, their dosing, adverse reactions, interactions and pricing. Tested several Palm and Windows Mobile based applications - Medical Dictionary (instant look up for more than 100,000 medical terms), Epocrates Essentials Tutorial, Hypertension Management Tools, STAT Cholesterol Tool and other. Verified DocAlert clinical messages featuring safety alerts, drug recalls, etc.

Led QA Team responsible for testing educational website that provides web-based medical training to emergency room personnel as well as non-medical workers. Assigned tasks and monitored progress, created and maintained project plan, set up and held project meetings to resolve issues and monitor progress. Reviewed business specifications, developed test strategies and procedures, created test plans and test cases, tested web-based GUI for functionality, consistency, browser and OS compatibility.

Tested software and service that allowed doctors to write prescriptions using handheld devices (Palm and Windows CE), as well as print and/or send prescriptions to pharmacies electronically. Verified transmission and recording of the completed prescriptions to the MS SQL databases, run SQL scripts to reset the test data. Performed testing of bi-directional communication system that channeled the advertising material between iScribe and PDA using AvantGo. Tested infrastructure for Sybase-driven iScribe Messaging.

Commercial Applications: ThreeDeep, Epiphany, Fourelle, E-Stamp, Canon Information Systems

Performed full cycle of testing of web-based beverages inventory and consumption management application. The system consisted of web GUI with Oracle back-end running on Solaris platform, and a Symbol handheld barcode scanner. Used PL/SQL verified and manipulated test data, used TOAD to debug PL/SQL packages, procedures, triggers, and functions.

Conducted testing of Epiphany’s CRM system built on J2EE infrastructure that integrated suite of applications for Marketing, Sales, and Service organizations. Used Test Director to create, maintain and execute test plans and test procedures for customer interaction applications with computer telephony integration (CTI), e-mail response management and web self-service. Tested communication between web server, application servers and databases (Oracle 9i and MS SQL 2000), configured ODBC, used SQL to query the database. Conducted localization testing in French, German and Spanish.

Led QA and Technical Support teams supporting Fourelle’s Venturi product – accelerated content delivery platform that improved quality of transmission across limited bandwidth networks (satellite, wireless, etc.). Managed phone and email support of the Venturi product, ensuring 1-hour turnaround time for all customer inquiries. Conducted stress, performance and load tests, emulated modules failure, verified correct error logging and notification, tested software/hardware compatibility and firmware upgrades. Monitored protocol-level TCP traffic between the web server and the Venturi Server using TCP Dump and Ethereal applications.

EDUCATION

2007 Gold Coast School - Florida Real Estate License

2002 Canada College - Java Programming and Database Administration classes

2000 Computer Resource Center - MS SQL Server Administration and Fundamentals of SQL

2000 LogiGear - Testing Web Applications

1987 - 1989 Control Data Institute - Computer Science

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