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Software Quality Engineer

Medford, Massachusetts, United States
January 19, 2017

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Mark J. Gravina

*** ********** ******, *******, ** 02176

Home 781-***-****

Experienced software professional delivering and supporting a diverse set of solutions utilizing

Agile-based SDLC Methodologies. Strong problem solving and decision making skills.

Toolkit Experience

System Development

Web Services (REST & Soap), SaaS, REST, XML

Cloud Computing/Virtualization

VMware, Vmware ESX, SoftLayer

Source Control

Clearcase, Rational Team Concert, Subversion, Git

Build Deploy



DB2, Oracle, MSSQL, Apache Derby

Application Servers

WebSphere, Apache Tomcat

Security Architecture

SSL, SSO, SSH, Certificates

Development Methologies

Agile/Scrum, RUP

Defect Tracking

Lotus Notes, Rational Team Concert, Jira


Eclipse IDE, Perl, Java, Bash, Scripting


Rational Performance Tester/Functional Tester, Ranorex


Windows, Linux, HP/UX, Solaris, AIX


HTTP Thread Analyzer, nmon, GC Visualizer, IBM Health Center


IBM Corporation – Watson, Littleton, MA

Advisory Software Engineer for Watson Managed Services April 2015 – Sept 2016

Support the Watson Software as a Service (SaaS) offerings by deploying new releases, upgrades, and new clients on the Watson Cloud.

Work closely with Development, IT and NOC Teams to resolve customer issues and to improve tooling using IBM uDeploy.

Perform administration and customization of Softlayer virtual hosts running Linux on Power.

Develop and document repeatable processes to manage and maintain cloud resources.

Performing problem analysis, evaluation, recreation, and resolution of client reported problems in the cloud environments in a rotating 24x7 time schedule.

Key contact for major account engagement.

Digital Guardian (formerly Verdasys, Inc.), Waltham, MA

Principal Quality Assurance Engineer April 2014 – Mar 2015

Managed Ranorex automation test environment and conducted tests to determine the performance characteristics of the Digital Guardian security end point agent.

Analyze performance test data and recommend improvements to specific product areas.

Lead the development and execution of a Evaluation Assurance Level (EAL) compliance plan for Common Criteria security evaluation of Digital Guardian.

Collaborated with developers, product management, customer service and other internal groups to develop in depth test plans, derive practical use cases, and author appropriate test cases using Jira.

Lead a small team of QA Engineers through a Linux-based release, by planning, delegating assignments, and reporting results to Management.

IBM Corporation – Rational Software, Littleton, MA

Performance Engineer for Rational Collaborative Life Cycle Management 2011 – Feb 2014

Performed reliability testing of webservices and web applications using Rational Performance Tester with Java customized extensions.

Responsible for verifying performance acceptance testing results from CI/CD pipeline by debugging any reported anomalies.

Experience with agile methodologies such as Scrum and RUP.

Improved CLM performance by planning, designing and testing workload profiles to uncover performance issues and reduce bottlenecks in the product.

Automated Bash scripts to perform data population for reliability testing.

Communicated status of projects and work items clearly to other team leads and management.

System Test Lead, Rational Team Concert-Jazz Development 2006 –2011

Drive communication about overall test process and procedures to cross-functional community.

Automated deployment of n-tier virtual test systems using IBM Workload Deployer.

Developed and deployed applications to virtualized cloud environments.

SME for WebSphere Application Server deployments, administration, and tuning.

Experienced with Apache Tomcat

Created and administered database instances on SqlServer, Oracle & DB2.

Communicated our gaps and issues to enable proactive resolution, raise issues to management chain as appropriate.

Improved integration testing coverage including increased complexity of test cases, customer like data, and topologies.

Automated Perl scripts to add a large number of user accounts to simulate customer deployments.

Advisory Software Engineer, ClearQuest Web Java Development 2003 –2006

Test Team Lead for Rational ClearQuest Web Java.

Authored appropriate sections of the Comprehensive Test Plan.

Test using automated GUI tools include Rational Functional Tester.

IBM Corporation – Formerly Lotus Software, Cambridge, MA

Advisory Software Engineer, Unified Communications 1999 – 2003

As a senior member of the test team for Unified Communications, I was responsible for the iNotes (web client) voice integration testing with the Cisco and Avaya voice messaging systems.

Responsible for test plans and outlines for web client components.

Advisory Software Engineer, Defense Messaging System-DMS 1998 –1999

The Defense Messaging System was developed for the Department of Defense. I was responsible for testing of the authentication of security classification levels provided within a user’s personal Fortezza card.

Staff Software Engineer, Gateways & Message Transfer Agents 1992 –1998

Team Leader responsible for the testing of mail gateway components for several releases of Lotus Notes.


Northeastern University, Boston, MA; BS MIS Candidate, 95% complete

Sigma Alpha Lambda (leadership) – Honor Society – GPA 3.85

Control Data Institute, Cambridge, MA, Certificate Computer Technology Program, 03/85


IBM Software Quality Improvement Team

Boy Scouts of America, Eagle Scout, 1976

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