Technical Writer Medical
Resume:
D.R. Reed
Costa Mesa, California 92626
************@*******.***
Versatile professional with exceptional problem-solving, training, and client-centric skills. All have been proven in a diverse career that has encompassed generating release notes, communications, quick reference guides, and online help for software iterations. Created training guides for Salesforce applications while working with teams across the country and off-shore using the Agile scrum process. Especially skilled at proactive communication, good follow-up, intelligent design, critical analysis, and attention to detail.
Professional Experience
Senior Technical Writer
November 2008 to present
iHeartMedia Revenue Platforms, Aliso Viejo, CA
Write, edit, and published release notes, QRGs, and communications for end users in Sales, Traffic, Finance, and other business units
Work closely with SMEs, Project Management, Product Management, and QA to develop accurate training and documentation
Develop Salesforce.com documentation for users
Information Designer
April 2005 to May 2007
ACC Capital Holdings, Orange, CA
Produced the following for Treasury Warehouse processes
oRoboHelp WebHelp
oPolicies and procedures
oJob aides
oVISIO process flows
Sr. Technical Writer
Toyota National Headquarters, Torrance, CA
Oct 2004-April 2005
Created web-based application for the Toyota Technical Engineering Network (T-TEN)
Documented Lotus Notes database applications
Created PowerPoint presentations for the IS department and business users
Senior Technical Writer
March 2004 to October 2004
Verizon Online Content and Creative Services Group, Carlsbad, CA
Created and updated WebHelp projects using RoboHelp for Verizon Online products (DSL, Fiber, and Broadband) for consumer and business
Worked with Flash developers, QA, UI artists, and management to meet deadlines
Senior Technical Writer
January 2003 to March 2004
Pfastship Logistics International, Santa Ana, CA (sold to Logicor, Mesa, AZ)
Created and managed a new context-sensitive online RoboHTML help system for a shipping and logistics application
Developed two types of user assistance: one for value-added resellers (VARs) and one for business users
Worked with developers, testing alpha and beta builds, and assisting in creating dialog boxes, forms, windows
Created training guide for end users
Training Development Writer
August 2002 to December 2002
B. Braun Medical Inc., Irvine, CA
Produced the following for medical devices organization:
oJob function assessments
oTraining matrices
oTraining modules
B.A., Communications: California State University, Fullerton, California
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