D.R. Reed

**** ****** ** *** **** #H***

Costa Mesa, California 92626

949-***-****

acyddc@r.postjobfree.com

Versatile professional with exceptional problem-solving, training, and client-centric skills. All have been proven in a diverse career that has encompassed generating release notes, communications, quick reference guides, and online help for software iterations. Created training guides for Salesforce applications while working with teams across the country and off-shore using the Agile scrum process. Especially skilled at proactive communication, good follow-up, intelligent design, critical analysis, and attention to detail.

Professional Experience

Senior Technical Writer

November 2008 to present

iHeartMedia Revenue Platforms, Aliso Viejo, CA

Write, edit, and published release notes, QRGs, and communications for end users in Sales, Traffic, Finance, and other business units

Work closely with SMEs, Project Management, Product Management, and QA to develop accurate training and documentation

Develop Salesforce.com documentation for users

Information Designer

April 2005 to May 2007

ACC Capital Holdings, Orange, CA

Produced the following for Treasury Warehouse processes

oRoboHelp WebHelp

oPolicies and procedures

oJob aides

oVISIO process flows

Sr. Technical Writer

Toyota National Headquarters, Torrance, CA

Oct 2004-April 2005

Created web-based application for the Toyota Technical Engineering Network (T-TEN)

Documented Lotus Notes database applications

Created PowerPoint presentations for the IS department and business users

Senior Technical Writer

March 2004 to October 2004

Verizon Online Content and Creative Services Group, Carlsbad, CA

Created and updated WebHelp projects using RoboHelp for Verizon Online products (DSL, Fiber, and Broadband) for consumer and business

Worked with Flash developers, QA, UI artists, and management to meet deadlines

Senior Technical Writer

January 2003 to March 2004

Pfastship Logistics International, Santa Ana, CA (sold to Logicor, Mesa, AZ)

Created and managed a new context-sensitive online RoboHTML help system for a shipping and logistics application

Developed two types of user assistance: one for value-added resellers (VARs) and one for business users

Worked with developers, testing alpha and beta builds, and assisting in creating dialog boxes, forms, windows

Created training guide for end users

Training Development Writer

August 2002 to December 2002

B. Braun Medical Inc., Irvine, CA

Produced the following for medical devices organization:

oJob function assessments

oTraining matrices

oTraining modules

B.A., Communications: California State University, Fullerton, California

Contact this candidate