Customer Service Representative

Luis I. Cardenas

**** ******* **** **. *******, TX. 77072 832-***-**** *****.**********@*****.***

Summary of Qualifications

Competent and reliable professional, committed to top quality work. I am versatile and multi-skilled person. Resourceful in solving problems and maximizing resources. Enthusiastic, dependable, self-motivated. Skilled in handling the public with diplomacy and professionalism. Excellent hand and eye coordination and a safe work record. Demonstrated ability to adapt to new equipment & technology. Performs standard configurations on desktops, laptops, productivity software, telephones, smartphones, wireless devices and peripherals according to pre-established standard operating procedures.

Supports, Installs, and Configures Microsoft Windows 7, Microsoft Office 2010 Full Suite, Office 2013, Windows 8 and user computer services on Workstations/Desktops/Laptops and Apple hardware.

Education

ITT Technical Institute – Houston, TX

Associate of Applied Science in Network Systems Administration, Mar 2016

Experience:

Retail Co. 06/2016-11/2016 Houston, TX

Accounts Receivable – Remittance Analyst I

Reconcile and Balance several markets for Sparkenergy, CenStar, NGE, Provider, Major and Oasis. I ran daily reports and help with special projects. I also post payment and ensure that they were posted in a timely manner. I answered to e-mails that come to the accounts receivable queue and work tickets that were submitted to my department. I also stay proactive in assisting my team to ensure all projects and activities were done before or by the deadlines. I am familiar with EDI transactions and ECI Portals.

Spark Energy 03/2016-06/2016 Houston, TX

BusinessOps - Revenue AssuranceI

Run daily billing reports, inspect them for any issues and resolve problems. Work on tickets submitted to Billing and Transactions Queue’s. Proficient in resolving issues and doing re-rates. Analyze data thoroughly on each case. Validate information to ensure proper adjustments using available resources but not limited. Team work environment.

Spark Energy 01/2016-03/2016 Houston, TX

Customer Service Representative

Answered telephones and assisted customers in taking payments and provided billing information. I retained customers, submitted enrollments, resolved customer complaints via phone, email, mail, or social media. I worked with gas and electricity services (kWh and Therms) Proficient in Utilisense, Ista/Aurea, Focus, Scout, Ercot Portal system database and SharePoint Database. Ercot and Non-Ercot trained.

Randstad (Tramontina) 08/2015 - 12/2015 Houston, TX

Loader/Forklift Operator - Temp

Operated Forklift machine and Electrical Pallet Jack with extended forks

Inspected working machine daily. Loaded and Unloaded trucks

Move Orders and Put away merchandise. Completed daily forms for each order and turned in to office

Spark Energy 08/2014 – 01/2015 Houston, TX

Customer Service Representative

Answered telephones and assisted customers in taking payments and provided Billing Information. Attempt to Retain Customers, Submitted Enrollments, Resolved customer complaints via phone, email, mail, or social media. Worked with gas and electricity services (kWh and Therms) Proficient in Utilisense, Ista/Aurea, Focus, Scout, Ercot Portal system database and SharePoint Database. Ercot and Non-Ercot trained.

Advantage Property Management 07/2012 - 05/2013 Houston, TX

Assistant Manager

Opened and closed office daily. Ability to work well with co-workers and visitors.

Handled money and made daily deposits. Received and Processed work orders.

Management duties. Sent and Reply to all emails, I gave great customer service and

I always executed tasks at a fast pace. I worked with Bluemoon and Onesite softwares. Proficient in generating monthly and daily reports.

UPS (United Parcel Service) 08/2011 - 06/2012 Houston, TX

Part-Time Loader/Sorter

Sorted and Loaded multiple packages daily in a timely manner. Helped and assisted co-workers when needed. Sorted and located each package in its section according to its label tagged in package. Performed safety procedures.

Post Oak Grill 06/2006 – 12/2010 Houston, TX

Cook

Inspect food preparation and serving areas to ensure observance of safe, sanitary food-handling practices. Seasoned and cooked food according to recipes or personal judgment and experience.

Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. Weigh, measured, and mixed ingredients according to recipes or personal judgment, using various kitchen utensils and equipment. Conducted the inventory.

Contact this candidate