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Customer Service Representative

Hollywood, Florida, United States
January 19, 2017

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Shantoya R. Robinson

*** ***** **** ******* #* * HOLLYWOOD, FLORIDA 33024 * 954-***-**** * OBJECTIVE: Customer Service Representative


● Knowledge and ability in written communication

● A patient listener who fully focuses on speakers from a variety of accents

● Organized and detail-orient, knack for understanding procedures and logistics

● Strong skills in time management, prioritizing tasks, and meeting deadlines RELEVANT EXPERIENCE

● United States Postal Service – (Postal Service Employee) 2016

● Answer Pro, LLC – (Retention Specialist) 2008-2014

● First Data – (Point Of Sales Customer Service Representative) 2006 – 2008 COMMUNICATION AND PEOPLE SKILLS

● Consistently maintain a positive attitude and enjoy helping people

● Articulate and effectively work with all people of differing backgrounds

● Accurately record, remember and verbally communicate detailed information

● Cooperatively work with others to produce and deliver required work ORGANIZATION AND TIME MANAGEMENT

● A problem solver who quickly grasps complex situations and turns them into manageable tasks

● Produce quality work even under extreme time, pressure and deadlines

● Proven ability to understand and follow instructions to a successful conclusion

● Team player. Work well with co-workers, teams and others to produce quality results TECHNICAL SKILLS

● Ability to supervise the performance of assigned personnel

● Proficient with Microsoft Word, Microsoft Excel, Power Point

● Able to analyze situations accurately

● Strong organizational and analytical skills

● Ability to help with staff development activities

● Accurate and rapid keyboarder


Medical Administrative Assistant – Sanford Brown College 2004 Computer Science – Florida Metropolitan University 2002 High School Diploma – Old Dillard Senior High 2001

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