Information Technology Data Entry

KYLE HOLDRIDGE

*** ** *** ******-*** Moines, IA *****-***-***-****-**********@***.***

CORE STRENGTHS

Excellent analytical skills, to articulate and solve complex problems

Great oral and written communication skills

Goal-oriented, completed I.T. degree in 3.5 years

Leadership skills, collaborated with others to provide positive business outcomes

PROFESSIONAL EXPERIENCE

UNIVERSITY OF DUBUQUE, DUBUQUE, IA AUGUST 2016- DECEMBER 2016

Help Desk Technology Assistant

Provide excellent customer services to campus users via phone, email, and chat

Collaborate with other IT staff to resolve customer inquiries and ensure quality support

Assist users with Apple and Windows operating systems

Tracked and documented IT equipment issues to facilitate timely resolution

Support users in the registration and troubleshooting of wireless network connections

MCGRAW-HILL EDUCATION, DUBUQUE, IA -Internship JUNE 2016-AUGUST 2016

Conducted testing and review of digital product licensing setups

Worked with Digital Archives team regarding specific tasks in the area of archiving and file retrieval

Performed review of specific issues with respect to initial troubleshooting

Facilitated product and licensing setup steps related to McGraw-Hill Education digital products

TC NETWORKS, DUBUQUE, IA- Internship JUNE 2015-JULY 2015

Assisted with data entry for assets

Worked closely with IT professionals in regards to network setup in surrounding schools

Provided support to schools during initial setup of laptops, desktops, and software

FORMAL EDUCATION

University of Dubuque 2016 – B.S. Information Technology – Minor Business

G.P.A – 3.3

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