Microsoft Office Management

**** ***** ****** **** • FAIRFAX, VA *****

PHONE 757-***-**** CELL • E-MAIL ************@*****.***

RACHEL RABUSA

EDUCATION

**** – Present Hampton University Hampton, VA GPA: 3.46/4.0

Major: Aviation Management

Expected Graduation Date: May 2017

2009 – 2010 Aviation Institute of Maintenance Chesapeake, VA GPA:4.0/4.0

SKILLS & ABILITIES

SharePoint 2010, 2013

SharePoint Designer 2010, 2013

Microsoft Office Productivity Suite

Microsoft Excel Macros

PROFESSIONAL EXPERIENCE

AUG 2015 – PRESENT United Airlines Dulles, VA

Zone Control Supervisor

Extensively researched SharePoint capabilities & applications for improving Station Operations Center (SOC) processes

Standardize & Supervise Zone Safety, Service, & Product service delivery process & team

Promote open environment for feedback in support of continuous process improvement

Proposed and planned an automated schedule management solution utilizing SharePoint 2010 out-of-box (OOB) capabilities

JUNE 2016 – AUG 2016 WIRE-2-NET, LLC Washington, D.C.

FEDERAL AVIATION ADMINISTRATION

Program Management Intern

Worked with stakeholders to define & diagram processes

Identified, designed, & deployed process improvement solutions using Knowledge Services Network (KSN)

Increased data & process transparency, auditability, & accuracy through standardization enforced & executed with KSN

Enhances analysis & reporting for managerial decision making

JUNE 2015 – AUG 2015 THE WASHINGTON CTR Washington, D.C.

FEDERAL AVIATION ADMINISTRATION

Program Management Intern

Drafted & edited official memorandums

Reviewed proposed policy to ensure the appropriate aviation operations & certification standards were accounted for fully

Provided feedback & recommendations on proposed policy for aviation operations & certification standards

OBJECTIVE

To leverage my passion and abilities in order to maximize value creation in a team and goal oriented environment.

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