Amanor Tetteh Maxwell

Grand Prairie, Texas, ***** Email: acyd3h@r.postjobfree.com Cell: 972-***-****

Professional Summary

Versatile Cisco Certified Network Associate with strong management skills and over 3 years’ experience working with network systems. Adept at maintaining different types of Cisco hardware and software solutions, designing small scale network upgrade and troubleshooting network areas. Working with Wide Area Networks (WAN) and knowledgeable of LAN/WAN concepts and terminologies. Mitigate basic security threat faced by a network. Specializes in scalable network and user support. Experienced with detailed document and report preparations. Proven ability to implement technologies that increased performance, decreased cost, and positively affected the overall profit. Ability to meet deadlines delivering results, while working both independently and in a team. Quick to adapt and learn business rules, business process, new business tools and business best practices. Excellent interpersonal communication, problem solving, multitasking and documentation.

Technical Skills

Network Management: SNMP, Cisco Works

Platforms: Cisco IOS (11.x, 12.x),Operating systems : Windows XP,NT, 2000, 2003 Routing Protocols : RIP, IGRP, EIGRP, OSPF, BGP,HSRP, VRRP & GLBP, Infrastructure services: DHCP, DNS, SMTP, FTP, TFTP

LAN Technologies: Ethernet, Fast Ethernet, Gigabit Ethernet & 10 Gigabit Ethernet, WAN Technologies: Frame Relay, MPLS, leased lines & exposure to PPP

Port: channel, INTER- VLANS, VTP, STP, RSTP, 802.1Q Security: ACL, NAT, VPN IPSec Tunnel, 802.1x, Port Security, Firewalls, Hardware: Cisco routers and switches, Computer hardware assembly

Microsoft office 365, Microsoft PowerPoint, Microsoft Excel, Microsoft Word Work Experience

Wistron Corporation, Grapevine, TX Computer Tech and Help Desk 09/2016 - Present Tools: Software Testing utilities, Excel, QC Testing utility, Ping utility, Tracert utility

Review test specifications, defect report and test result for technical support.

Monitor the testing and test environment using tools, gather performance metrics and execute the test log, evaluate the results and document problems found.

Troubleshoot, validate network connectivity, uses test software tools to verify and validate log file injection of motherboards.

Adding user accounts, troubleshooting issues with users and monitored usage on multiple applications.

Performed diagnostic tests for repaired hardware components and software programs in LAN.

Troubleshot and maintained networking devices and infrastructure, network services, desktops, laptops and printers and etc.

Configuring, maintaining and troubleshooting, DNS, DHCP, NAT, office 365.

Provides on the job training for new employees in order to increase, deepen and expose them to new technologies, reduced project cost by 10% by taking on certain tasks that would have required the services of a third-party contractor.

Tropical Cable Consulting IT Support Independent Contractor 12/2015 – 08/2016 Tools: Putty, Ping utility, Tracert utility, Team viewer, Solarwinds NPM

Installed security patches and removal of malware and viruses.

Directed inexperienced analysts in resolving complex issue.

Team up with experienced network analysts in resolving network complex issue in remote location.

Provide end-user support for PCs, network connectivity, and software.

Coordinating with helpdesk to isolate LAN related issues. Amanor Tetteh Maxwell

Grand Prairie, Texas, 75050 Email: acyd3h@r.postjobfree.com Cell: 972-***-****

Network installation to include Cat 5 cable runs to manage users, implementation of the Windows operating system environment and implementation of Active Directory to manage users; implementation of the Windows operating system environment and wireless network.

Provides end-user support for PCs, Network connectivity, and applications, trained and provided procedures to other support personnel.

Ministry of Health, Ghana Network Supervisor 11/2013 – 12/2015 Tools: Team Viewer, Microsoft Office (Excel, Word, Power Point), Putty, Ping utility, Tracert utility

Oversaw configurations of most computers for the National Health Insurance Program and ensured compliance to all computer application process and related to the program.

Performed troubleshooting and resolving of network systems.

Led and trained junior colleagues to perform proper assessment test on the devices and software needed.

Provided technical support to client users and assist in proper usage of computer networks, set up peripherals such as printers, photocopiers and scanners and other technology devices.

Monitored software Installation tools, improved and updated software package, created username and password for computers and solved network connection for user clients.

Addressed network connectivity issues facing the organization and recommended solutions which helped avoid certain errors.

Coordinated with management to formulate budgetary plans to ensure upkeep of equipments hence significantly augmented productivity by 15% by revising process serving system. Ghana Ports and Harbors Authority Electrical Technician 07/2007 – 08/2009 Tools: Multi-meter, Wire Strippers, Non-Contact Voltage Detector, Pliers

Replace and install new lighting systems for end users.

Maintenance and installation of motors for industrial plants.

Replace faulty circuit breakers, fuses, switches, electrical cables.

Documentation of weekly electrical projects carried out in the company.

Consult with engineers and engineering technicians when performing installations.

Carries out periodic inspection of electrical components and resolve related issues. Educational Background

09/2010 – 07/2013 Associate Degree in Electrical Engineering (Control System) - Ho Technical College, Ghana 05/2008 – 05/2010 Certificate in Computer Studies - Data Link University College Certification

10/2016 -10/2019 Cisco Certified Network Associate Routing and Switching (CCNA) - Active

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