Customer Service Representative

Haillie Jenkins

*** ** ****** ***** ****, Calgary Alberta, T2E 2B4

Day Phone: 403-***-**** Cell Phone: 403- 473-5841

Email: ********@****.**

EMPLOYMENT OBJECTIVE: To obtain a full time job, in which I can use my attention to detail and my skills learned in school to provide a service to a company that can enhance my knowledge in the industry.

HIGHLIGHT OF SKILLS:

Able to work individually and in a team environment

Excellent problem solving and Risk Management skills

Creative and Innovative with design techniques

Skilled in Microsoft Word, Excel, PowerPoint and Publisher

Organized, flexible schedule and reliable

Inventory management and excellent customer service skills

EDUCATION:

2010-2012 Events Management Diploma, Bow Valley College

Introduction to management and leadership

Customer service and business communications

Fundraising introduction and event marketing

Introduction to budgeting and accounting

Design and Decor techniques with industry professionals

Entrepreneurship, built a business plan

Business Law, specifically contract law

Digital Design and computer graphics

Global Events and the hotel, DMO and PCO industries

2005 – 2008 Graduate Crescent Heights High School

Graduated High School with honors

WORK EXPERIENCE:

2015 – 2016

April - August Red Tree Catering

Storefront Cashier and Customer Service Representative

Receive catering orders via email, phone or walk-in’s

Maintain storefront, serving customers at the deli & bakery food cases

Trained in opening and closing procedures, as well as running deliveries as necessary

Preparing items for catering pick-up and delivery orders

Assist Kitchen, Bakery and Event departments when they prepare for catered events

Participating in the maintenance and preparation of Red Tree’s plot at South Calgary’s community garden

2013- 2014

June- August What A Bloom Calgary

Assistant to the Manager and Sales associate

Trained in opening and closing procedures

Answering the phone and dealing with customer inquiries

Operating the POS system, working with walk in customers

Making floral arrangements and bouquets for daily orders

Processing flowers and maintaining daily care for flowers

Keeping an accurate inventory of fresh and hard products

2012- 2013

October - May Michelle’s Grower Direct

Maintaining the shop and floral cooler, preparing deliveries

Answering the phone, receiving call in orders and processing incoming FTD orders

Closing the shop, doing closing paper work

2012

May – September Flora/Sarah Mayerson design - Created event and wedding décor and floral arrangements along with Organizing and collecting data from past events

2010 - 2012 MRT family Foods, Calgary Alberta - Deli Clerk and Food preparation

2009 - 2010 YM Inc. Urban Planet - Sales Associate and store maintenance

2007 - 2009 Ardene Accessories - Assistant Manager

Volunteering:

2015Calgary Folk Music Festival, Calgary Alberta - Site Maintenance

2012Calgary Folk Music Festival, Calgary Alberta - Site Maintenance

2012Osler Stampede Barbeque, Calgary Alberta - Registration and candy table attendant

2012Cassie Campbell, Ronald McDonald House - Set up, food & Beverage and site maintenance

2011EnCana elves Children’s Holiday party - Craft station and bounce house

2011 CCC Gala Dinner, Calgary Corps Consulate - Set up & flag placement, welcomed & seated guests

2011YMCA/CTV Give the Gift of Safety Fundraiser - Beverage service and tear down

2011Bell Media Pan Am Media Stunt- Handed our promotional material in costume

2010Impact Society, Night of Impact - Décor set up and registration

REFERENCES AVAILABLE UPEN REQUEST

Contact this candidate