Customer Service Representative

Eleise Rouse

**** ****** **. ***, ** ***** 405-***-**** e *****.*****@*****.***

O bjective

To obtain a career where I can utilize and further enhance my leadership skills in order to achieve mutual departmental goals and success.

Technical Skills

C ertified TPQY Oregon State Benefits Mainframe/ OAccess Database

C ertified Oracle SCT Banner Network User/ ARGOS ad hoc reporting tool

P roficient in MS Office Professional/ QuickBooks 2010 software

T ype 70wpm and 9293ksph, oral and written communication Work Experience

11/’15 present T emporary Support Staff, OKC, OK Administrative support staff for Oklahoma State offices, providing general office duties and inbound switchboard reception duties for inbound and transfer calls.

3/’11 present P ersonal Representative, OKC, OK Senior & Disabled Advocate, Private Caregiver for Disabled, Durable Power of Attorney, Social Security Payee Representative. Assistance with the daily living activities and personal, medical, and financial responsibilities for senior and disabled client(s). 10/’14 12/’14 C oncord Hotels Sheraton OKC, Oklahoma City, OK Human Resource Coordinator Assistant. Executive Administrative duties to Hotel executive staff and company intranet interface with hotel departmental staff, insurance benefit coordinator for open enrollment, maintained reports for parking lot passes and payroll deductions, departmental safety shoes order and returns. 10/’12 12/’12 W illiams Sonoma, Inc., Oklahoma City, OK S easonal Customer Service Representative. Call Center catalogue and website sales and customer service representative of incoming switchboard clients to the Williams Sonoma, Pottery Barn, Pottery Barn Teen, and Pottery Barn Kids retail purchases. 9/’11 1/’12 A Royal Flush, LLC, OKC, OK Office Manager. Office Manager for a local portable restroom rental & service company. Administrative duties included QuickBooks database management, data entry, accounts receivable/payable, payroll, general office, filing, multi line phone system, contract sales to include price quotes, dispatch, service route schedule, delivery/pickup schedule, OSHA/DEQ/Waste Management compliance.

9/’10 8/’11 INNOVA Home Health, Oklahoma City, OK Administrative Assistant. Office staff for a local Home Health Agency. Administrative duties include data entry of Medicare paid skilled nurse visits, update weekly patient visit schedule, general office, supply order, and payroll. 2/’09 5/’10 M ultnomah County Aging and Disability Services, Portland, OR C ase Manager 1. Provided eligibility determination for PMDDT (Presumptive Medical Disability Determination Team), SNAP benefits, and the Oregon Health Plan for HMO/DCO enrollment, as well as determined eligible applicants for Title XIX Medicaid, Long Term Care, Older Americans Act, and Oregon Project Independence programs. Gathered information from applicants and compared that information against Federal/State program rules and regulations to determine eligibility for any and all available programs. Maintained ongoing case management services to 500+ eligible individuals in personal case load. Back up support to CM1 Unit and their caseloads.

4/’04 9/’08 U niversity of Portland, Department of Education, Portland, OR R ecords Specialist. Performed administrative and IT duties for The School of Education. Created and maintained multiple MS ACCESS and MS Excel databases, which generate reports on current and archived student records, as well as instructor statistical data, for the Dean of Students. Multiple forms used in SCT Banner for required duties. Assisted in the registration of 150+ graduate students per academic semester. Maintained and created off campus listserv communication network. ARGOS ad hoc Power User for creating reports from existing data blocks and aid in the creation of data blocks for departmental needs. Eleise Rouse

1200 Givens Dr. MWC, OK 73110 405-***-**** e *****.*****@*****.*** Education

University of Portland (UP), Portland OR (2004 2008) Oklahoma State University (OSU), Stillwater OK (1989 1991) Oklahoma State University Technical Branch (OSU Tech), OKC, OK (1991 1992) Cooking School of the Rockies, Boulder CO (1997), Certificate of French Culinary Arts Le Cordon Bleu, Portland OR (1999), Chef de Cuisine Professional References

* Anthony DeGiusti, Esquire – 405-***-**** AFT Union Attorney

* Jeanne Marshall – 405-***-**** Oil and Gas Field Manager for Oklahoma Company

* Dee Schweitzer, IT – 405-***-**** Information Technology Supervisor for SeaGate

* Kathleen Staten – 5 03.943.7105 Administrative Assistant to the Provost Personal References

* David Bush – 405-***-****

* Ana F. Stuart – 918-***-****

* Melissa Knight C MM – 405-***-****