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Customer Service Sales

Shirley, New York, United States
January 20, 2017

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Sheila Fiore

Customer Service and Sales

Shirley, NY 11967 - (631) ***-****

Product Sales

• Cross-selling service packages

• Creating accounts for new customers, while assisting the proper choice of

packages and services.

Customer Assistance

• Diligently working with other departments in the company to resolve a

customers problem

• Assisting customers in upgrading current services, and other various

problems a customer may have


Customer Service and Sales

Verizon - Garden City, NY - November 1984 to July 2016

• Prepared and sold broad range of customized services to individuals and commercial accounts.

• Resolved product issues and shared benefits of new technology.

• Managed quality communication, customer support and product

representation for each client.

• Successfully interacted with customers and internal departments to expedite orders.

• Resolved product/policy issues and shared benefits of new


• Guaranteed positive customer experiences and resolved all customer


• Executed outbound calls to existing customer base resulting in increasing sales


High School Diploma

Connetquot High School - Bohemia, NY

1979 to 1983

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