Dewan Haider

*** ******** **** *******, *******, M1K 1H5, Canada

Tel: +1. 416-***-****, Email – acyczc@r.postjobfree.com

Education

Bachelor of Science, University of Chittagong, Bangladesh

Profile

15 years of progressive experience and Accenture, Cisco, Microsoft, Dell, HP, and IBM trained IT professional with a solid reputation of outstanding customer service, interpersonal, technical, and communication skills. A self motivated individual, team player with an exceptional ability to easily grasp new technologies.

Certifications (Formerly Certified)

Cisco Certified Internetwork Expert (Routing &Switching) – CCIE # 29648 (2011-2015)

CCNP – Cisco Certified Network Professional

CCNA - Cisco Certified Network Associate

MCSE (Microsoft Certified System Engineer, Windows 2000)

MCSA (Microsoft Certified Systems Administrator, Windows 2000)

MCP (Microsoft Certified Professional, Windows XP)

MCP (Microsoft Certified Professional, Windows NT 4.0)

SCSA - Sun Certified System Administrator

SCNA - Sun Certified Network Administrator (TCP/IP Network Administration)

CompTIA A+

Professional Background

Network Engineer/Consultant

BGS, Toronto, Canada 03/2016 - Present

Participated in technical forums and discussions to determine and/or provide requirements for new and existing network upgrade, and configurations.

Provided and assisted with information technology infrastructure assessment, migration, implementation, management and optimization.

Assisted with plan, design and implementation work of network systems, including upgrade, configurations, troubleshoot network problems.

Coordinated with the project teams with the initiation of planning and designing the migration and implementation phases of IT services, software and hardware platform.

Analyzed, troubleshoot network systems and applications to identify and correct malfunctions and other operational difficulties.

Technology Consultant

Accenture, London, United Kingdom 06/2013 - 02/2016

Performed a Network Engineer, Technology Consultant and IT coordinator role for various IT implementation and transformation projects, research, design, planning, and development.

Provided technical/implementation/management support for large international enterprise infrastructure with over 500 network equipment such as Cisco 3750/3760, ASR 1000, Cisco ISR 800, Nexus 2000/5000/7000 Routers, Catalyst 4500E/3850/3560 6500, Switches installed in geographically dispersed location.

Collaborated with clients, stakeholders, senior management and technical staff to identify gaps, issues, and risks within the existing network growth plans.

Provided industry best practices in order to drive network architectural changes to accommodate clients existing and future business needs.

Co-ordinated with various solutions team to create proposals, ‘Bill of Materials’ and building architectures based on multiple vendor’s equipment.

Managed and worked with the teams of analysts, consultants and 3rd party vendors and contractors co-located at customer sites and across companies various global delivery centers to support client delivery projects.

Analyzed, configured, troubleshoot, and optimized infrastructure network equipment including network security appliances ASA, Fortinet, Palo Alto, Juniper, Checkpoint firewalls, Cisco UCS B/UCS C servers, IPS/IDS, VMWare platform and Storage Area Network.

Accenture, California, USA

Technology Consultant 03/2011 - 06/2013

Troubleshoot network issues and provided tier 2 and tier 3 support to ensure all issues are resolved as per Service Level Agreement.

Assisted plan, design and deployment services for various data center upgrade projects comprising of highly available EoR/ToR switches.

Assisted with implementation and technical support of global Data Center infrastructure consisting of next generation Data Center technologies including Cisco Catalyst, Nexus, ASR, and 6500 Routers.

Conducted gap analysis, baseline performance analysis, and strategic network design assessment for securing critical resources.

Multitasked performing a project manager, technical consultant, technology coordinator and network engineer role for various IT implementation projects, research, design, planning, development, and evaluation of next generation network technologies to support customer and business objectives while providing day to day technical support for infrastructure services.

Created high-level network migration strategies that met the needs of the customers’ requirements.

Provided technical information allowing customer to prioritize migration efforts to reduce number and severity of outages.

Evaluation of new network technologies, management and analytical tools. Liaison with outside vendors; manage vendor relationships including the Internet Service Provider and network equipment providers.

Performed network assessment and maintain technical configuration documentations, review/update processes and procedures, level 2/3 day to day technical support, organized team building meetings, technology white board discussions, lesion learn sessions for overall improvement of team building and knowledge share.

Provided reviews and assessments for Core, Distribution and Access layers of networks for various clients against industry best practices.

Coordinated project and technical work and resolving various complex enterprise network issues with internal and external IT team and stakeholders.

D+H, Mississauga, Ontario, Canada

Network Engineer 10/2010 - 02/2011

Install, configure, monitor and manage network and data communications equipment including routers, switches, intrusion detection systems, VPN concentrators, remote access servers and firewalls.

Provided tier 2 and tier 3 supports for LAN/WAN issues in a multi-domain platform for enterprise with more than 1000 users and 500 network equipment located geographically dispersed.

Analyzed, resolved network performance and optimization issues.

Evaluated new network technologies, management, and analytical tools for infrastructure upgrade.

Managed and liaison with vendors and 3rd party service providers.

Maintained up-to-date network infrastructure design, technical configuration, policy and processes documents.

Navigant Consulting, Toronto, Ontario, Canada

Senior IT Coordinator/Systems Administrator 07/2005 - 12/2010

Assisted with Active Directory migration from Microsoft Windows Server 2003 to Microsoft Windows 2008.

Planned, Managed, and Implemented critical Change Management tasks successfully to improve infrastructure uptime.

Monitored, Maintained and Assessed infrastructure software platform and hardware equipment to avoid any unwanted outage.

Orchestrated and organized projects and technical work for switching MPLS network service providers.

Build/update network diagrams for enterprise LAN and WAN sites for multi domain across North America, Europe and Asia.

Worked with Telco and onsite support personals to manage and update MPLS circuits.

Successfully completed a domain wide migration from Windows 2000 to Windows XP.

Troubleshoot complex issues of Microsoft Windows OS, Exchange Servers, Blackberry Enterprise Servers.

Worked as a technology team member with over 100 IT professionals working locally and remotely.

Created presentation materials and provided end users training on how to use Windows operating systems, MS office and internal customized applications.

IBM Canada, Toronto, Ontario, Canada

Technical Support Representative 01/2002 - 11/2005

Provided hardware and software technical support for IBM product line Aptiva, NetVista, Intellistation and Rack Servers.

Performed hardware and software installation and troubleshooting for consumers.

Ensured 100 % customer satisfaction and logged incidents using CRM (Siebel) System and Lena.

Received employee of the month award for constant exceeding customer satisfaction.

Supervised and trained new joiners to go live phone support.

A thorough evaluation of hardware, software and support helped created a successful administration plan.

Installed and Configured with Fiber Optic connection IBM Storage System FastT600

Solely implemented standardized, software images resulting in 25% less downtime.

Initiated and implemented the company wide consolidation of user accounts (500).

Created and distributed presentations, hands-on-training and quick tips resulting in a 30% call reduction.

Proactive monitoring, daily maintenance of LAN/WAN in a multi-domain, cross platform network which increased network uptime by 25%, eliminating network downtime.

Implemented a backup strategy for notebook, desktops and servers guaranteeing data integrity.

Seamless migration of all users from POP3 to Exchange.

Solely responsible for backup and restoration of entire domain. HP Backup Storage SCSI dat 20/40, Ultirum 230/460, SureStore DLT/SDLT 40/80 tape devices.

Independently implement IBM E-servers throughout the network with SCSI RAID 5 fault tolerance.

Prepared IBM rack server for migration from NT 4.0 Server to Windows 2000 Server.

Hardware and software installation, diagnostics and performance analysis on Workstation and Server.

Performed 2nd level hardware and software technical support for end users.

Migrated 500 Windows 98/ NT 4.0 client workstations to Windows 2000 and XP Professional.

Provided first and second level technical support, logged, categorized, prioritized and resolved each cases appropriately using Dell Everdream Control System, Tivoli Service Desk and PTrack.

Configured Intranet and Internet e-mail solution for Microsoft Exchange Server

Resolved hardware and software issues, inventory and create computer accounts in HBC domain using Citrix ICA Client, Microsoft SMS, Windows 2000 terminal services, Remote Desktop Connection.

Performed Windows 2000 and XP rollout, installed and configured local, network and TCP/IP printer, scanner, palm pilot, hub and switch.

Language

Spanish

Portuguese

Hindi

Urdu

Bengal

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