Manager Customer Service

Thomas Phelan

Director

Drexel Hill, PA

*********@*****.*** - 609-***-****

Resilient business professional with 18 years of experience and knowledge in Financial, Operational and Business Development Management. I have the strong ability to be able to identify business opportunities, develop the business plan and manage the implementation with tracking the outcomes. I have been successful at managing multiple projects simultaneously while collaborating with internal and external team members to produce positive results.

Authorized to work in the US for any employer

WORK EXPERIENCE

Director of Operations and Business Development

MCITC Training Center - Millville, NJ - January 2016 to September 2016 Managed operations with a focus on Admissions & Employment Placement of a state licensed, US Department of Labor approved Vocational Training Center that provides training for national certified programs: OSHA Training, Heavy Equipment Operator, Forklift Operator, Medical Assistant & Nursing Assistant, Landscaping Tech, Medical Billing & Coding, Customer Service Specialist, Home Health Aide, Certified Medication Aide, Phlebotomy and others.

Powerhouse Operations

FBOP - Fairton, NJ - April 2014 to October 2015

Experience working with zoning, variance, architectural & engineering schematics Knowledge of environmental testing Phase 1, 2. Worked with utilities of building complexes, water chillers, cation tanks, calcite tanks, pumps, fire pumps, acidity levels, water softness, boiler operation, chemical testing. 1,000+ hours logged as Heavy Equipment Operator on 580-N Backhoe, 680-S Bobcat, and Front-end loader. Laid storm water management allocations, utility fiber-optic cables, & repairing storm damaged roads Director of Operations

Riverside Management Group, LLC - Wynnewood, PA - December 2009 to March 2014 Firm handles all phases of property management, including asset, tenant and maintenance management services, with a broad portfolio: commercial, warehouse, office, industrial, mixed used, single family and apartment. Oversight for a property portfolio with focus on on creating, communicating and providing strategic direction for maintaining real estate holdings to ensure long-term value with operational effectiveness; establishing direction of organizational strategy, property management development, budgeting, staffing models; monitoring property rehabilitation, managing contractors, engineering team, land development & zoning board presentations. Heavy Equipment Operator for diversified projects as needed on backhoe, loader

& skid steer.

Board Member

The School At Church Farm - Exton, PA - January 2012 to June 2013 Management oversight of a $35 Million Master Plan Project, that included residential, commercial, scholastic & athletic construction phases while minimizing the environmental impact to the surrounding agricultural grounds using low impact development initiatives such as bioswales, rain gardens and permeable pavers. President/CEO

Phelan Mortgage Associates, Inc - Feasterville-Trevose, PA - May 2004 to December 2009 Full range of mortgage programs for buying homes, constructing homes, consolidating debts, and refinancing. Mortgage brokerage with strategic management leadership in all aspects of origination, sales, servicing and compliance. Financed purchases & refinances for residential, commercial, apartments and industrial real estate.

Mortgage Manager

Lincoln Financial, LLC - Warminster, PA - 2003 to 2004 Lending Manager

Household Finance Corporation - Philadelphia, PA - 2002 to 2003 Assistant Manager / Acting Manager

Commonwealth Bank - West Chester, PA - 2001 to 2002 Financial Service Representative

Atlantic Credit Union - Malvern, PA - 1999 to 2001 Assistant Manager

Wawa - Primos Secane, PA - 1996 to 1999

EDUCATION

Certification in Professional Development

Connection Training Services - Philadelphia, PA

June 2015 to July 2016

Certification in Culinary Arts & Professional Hospitality Philabundance Community Kitchen - Philadelphia, PA July 2015 to October 2015

Certification in Mortgage Finance

Pennsylvania Department of Banking - Valley Forge, PA 2002 to 2009

Certification in Professional Development

Landmark Education - Philadelphia, PA

January 2006 to February 2006

Economics & Finance

Delaware County Community College - Marple, PA

September 1997 to August 2002

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