Customer Service Technical Support
Resume:
Branden Kirkman
Redwood City, CA
Summary
I’m a dedicated professional with a background that includes serving as a customer service associate, site admin and support technician. I have great customer service skills and knowledgeable of current technology. Experienced in organizing within an online environment, resolving problems with users, identifying technical issues, and monitoring content. I establish strong relationships and work well with others to accomplish objectives. Most recently I’ve worked as a site administrator and support technician for live streaming services Justin.tv before becoming Twitch.tv for 6 years, responsibilities included taking and solving customer support tickets, reading reports and emails, tracking user's profiles, banning and disabling users from using site when site rules were broken.
Computer Skills
•Zendesk
•Android
•YouTube
•Microsoft Word, Excel
•Adobe Photoshop CC
•Premiere Pro
•After Effects
•Salesforce
•Windows XP, 7, 8
•Apple IOS
•Android
•Blackberry
Experience
Urbanzo.com
Freelance Graphic Designer and Photographer/Legal Content Review 09/2015 – 12/08/16
Redwood City, CA
•Main lead designer and photographer on all aspect of print design projects and photography.
•Working on various presentations for rebrands, logo design, on-air typography design.
•Created images for magazine print ads.
•Design patterns and illustrations to print on the product.
•Assembled mockups of promotional kits
•Making sure graphics and video used was artist original work or owned the copyrights
E-Solutions-Cognizant for Twitter 08/2015 – 10/2015
San Francisco, CA
Product Safety Operations/ Content Review
•Worked on site at Twitter HQ analyzing and evaluating user abuse reports.
•Resolved a high volume of reports in a time-sensitive manner using Salesforce Service Cloud and internal engineering systems.
•Analyzed and determined appropriate action on user reports in line with Twitter’s Policy and Terms of Service, with strong attention to ethics, user relations.
•Executed content takedowns as per DMCA (Digital Millennium Copyright Act) regulations
Justin.tv/Twitch.tv 03/2009 – 02/2015
San Francisco, CA
Content Review & Technical Support
•Taking and solving user support tickets while reading reports and emails.
•Tracking user's profiles and banning and disabling users from site and removing spam accounts
•Selected and interviewed administrator candidates while organizing led team meetings
•Ticketed website bugs and user problems
•Assisted high profile companies and entertainers in setting up live streaming solutions
Munchery 03/2015 – 09/2015
San Francisco, CA
Driver and Customer Care Specialist
•Deliver meals to customers who ordered from Munchery website.
•Assist with few aspects of operations at the dispatch headquarters in San Francisco.
•Problem solving customer inquiries.
•Using customer feedback to communicate with engineering and operations teams to consistently improve service.
Zazzle.com April 2007 - Feb 2009
Menlo Park, CA
Customer Service & Technical Support/ Legal Content Review
•Editing photos and printing using Adobe Photoshop.
•Supervise shipping and warehouse staff.
•Help customers over phone and email on how to use Zazzle.com services.
•Making sure graphics and video used was artist original work or owned the copyrights to be printed on shirts and other products.
Education
•Palo Alto Academy 2001 – 2005
High School
•Long Beach City College Online/UCLA 2015 - Now
College
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