Customer Service Office

SHYAM KHATIWADA

Apt ****, ***** San Pablo Ave, Mobile: 415-***-****

El Cerrito, CA, 95430 Email: *****************@*****.***

CAREER OBJECTIVE

To enable professional career with having well-hand on hardware technology in computer as well as software, widening scope of skills through providing fruitful workout at company's benefit, always eager to learn new technologies to expand my hand on work.

Skills Summary

Proficient in both English and Nepali- Business proficient

Excellent communicator between higher and lower management, being able to conduct intent successfully.

Years of experience in hotel management, familiar with service based culture putting customer’s satisfaction first.

Great customer service skills and a large experience set to tackle broad range of technical problems that may arise on the job.

Knowledge to operate hotel system such as Opera, Micros and EPBAX systems.

Proficient in managing hotel systems along with restaurant, property security and door locking system.

Professional Experience

Soaltee Crown Plaza Hotel, Nepal 2012-2016

Information Technology Manager / Systems Manager

Understand and implement IT SOP, e-patch update, antivirus definition update, Microsoft critical patch update, IT inventory update regularly

Manages and monitors the operation of all computer hardware, ensures all systems are working and installed properly, and serves as the primary contact for servicing the computer Hardware

Continually keeps informed of IHG-approved systems and technology that may contribute to improve hotel efficiency, including, but not limited to:

oComputer Hardware systems and devices including PC LAN technology.

oSoftware operating and utility systems.

oFront Office and Accounts Receivable Property Management Systems.

oInterfaces to and from Front Office Property Management Systems and other Systems.

Opera –Micros Interface

Opera – Maginet (DoCoMoIntertouch) Interface

Opera – Prolific Accounting Software Interface

Opera – Holidex Interface

Back Office Accounting Systems – Prolific Accounting Software Systems

PC and LAN based Office Automation products.

Engineering Software – ESCAP

Revenue software – IBP

Account forecasting software – EFPM

Housekeeping software – iClean, iArrive

Internal and External Electronic Mail / Facsimile / Scanner software and communication tools.

Holidex Plus / Priority Club / HIRO - Perform.

Point Of Sale Systems – Micros POS 9700

Guest and Administration Voicemail – FCS WinVoice.

Call Accounting – FCS Winsuite, EPABX systems – NEC SV8500.

Electronic Door Locking Computer System – VingCard Door Lock System.

Hotel IT Security and Firewalls, virus protection.

Performs special project/other duties as assigned by the Management, include but not limited to serve as a back-up in performing Financial Reporting to corporate office during the absence of Director Finance and Business Support

Trains the selected hotel staff to take on the major responsibilities during his/her absence

Establishes documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable

Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries

Coordinates purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office

Focusing on employee engagement and supporting each other by engaging key users in other departments e.g.: Finance, Revenue Management etc. to identify technology issues and improve usage

Mercantile Office System, Nepal 2007-2012

Head Technician – Technical support

Troubleshoot technical software difficulties such as Emails, networks, software crashes and antivirus protection.

Lead a team of 12 technicians, allocate proper time to meet all our customers’ needs in due time.

Allocated and planned technician’s schedule, first point of contact for unforeseen circumstances.

Produce and maintain Epson Dot Matrix Laser Printers.

Spinal Injury Hospital, Nepal 2005-2007

I.T Technician

Troubleshoot software, and connectivity issues in the hospital.

Point of contact for Hitachi, Sony and Dell Projector, printer and Scanner and networking issues.

Maintain emergency power supply for hospital, as blackouts happen often in Nepal.

Manage Closed Circuit Television system, PABX- call distribution system and backups.

Education

Tribhuwan University 2005

Bachelor in Business Studies

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