Service Manager

RICHARD V. HOSPOD

** *** ***** *** . ************ . New Jersey. 08844

Phone : 908-***-**** Cell : 908-***-****

Email : *********@*****.***

PROFESSIONAL SKILLS

BUSINESS OPERATIONS AND MANAGEMENT

Scheduled multi state fleet of overhead cranes and material handling equipment works for installation, maintenance and repair services

Secured a new business by identifying new clients and facilitated a great deal of quotes as a primary responsibility for an equipment supplier for material handling

TRAINING

Developed and implemented training programs to a regional installation and service staff on the proper and safe installation and maintenance practices of commercial and industrial crane and material moving equipment in addition to the development and implementation of a comprehensive training program on a national basis for servicing major consumer appliances

Assessed the ability of service professionals in the industrial, commercial and residential markets in order to ensure appropriate training programs were developed to provide the proper knowledge and skillset to complete the services they would be required to fulfill

Created service manuals and training materials for a national team of service professionals to ensure there was a consistent procedural process took place and technicians abilities exceeded the level of services the technician would be expected to complete

SAFETY, COMPLIANCE AND QUALITY CONTROL

Ensured commercial/industrial material handling equipment was operating at acceptable OSHA/ANSI standards in addition to ensuring the service an installation staff worked within acceptable safety standards.

Adhered to strict federal food and drug administration standards to ensure the quality assurance levels of sophisticated portable E-ray equipment by developing, testing, calibrating, assembly and demonstrations of equipment were at acceptable levels and successfully operational

FREIGHT MANAGEMENT

Knowledge of domestic and international freight carrier requirements for small and large shipments

PROFESSIONAL EXPERIENCE

Service Manager SISSCO Material Handling

Project Manager Hillsborough, NJ 1995 – present

National Service Manager AndiCo Appliances/AEG Inc.

Edison, NJ 1990-1995

Senior Electronic Engineering Technician XITech Inc.

Randolph, NJ 1985-1989

EDUCATION AND TRAINING

Electronics Technology Certification Rets Electronic School

Electronics Technology Union county Technical Institute

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