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Computer/Imaging Tech

Lebanon, Ohio, 45036, United States
January 18, 2017

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Tina Basham


*** ***** ***.

Lebanon, Ohio 45036

Software - All versions of Windows, Office - most versions, many of the Windows Administrative Tools, computer imaging software, call track software, various software programs used in the health care industry.

SmartSource Technical Staffing Solutions

Support Technician (1 or 2 day jobs)

11/2015 to present

- Local device refresh project - Install USB key into Server and then mount it so it is ready for use, change out old UPS for a new one, replace old workstations for new ones, (new devices were either Dell or HP and either a “Tiny” PC or a normal sized PC), replace old MDF printer for new one and made sure no data left the building.

- Device relocation project -Went to site where the tech unhooks laptop or PC equipment.. Reassembled laptop or PC equipment., (mouse, keyboard, monitor, dock..) Also, remove old equipment/and assemble new equipment for learning lab.

Robert Half

Migration Tech (contract)

May 2016 to present

-Migrate PC’s and tablets from one domain to another.

-Moved user data to the device.

-Removed old anti-virus software. Called server team and they sent the migration data.

-Tested the device and loaded the new anti-virus software. Moved user data to the cloud.

The AME Group

Rollout Service Tech

9/2013 – 10/2015 (end of the contract)

-Image computers and laptops to deploy to various departments located at Atrium Medical Center.

-Break/fix repair of various models of Lenovo and Dell desktops and laptops.

-Use call tracking software - Q360.

-Maintain inventory of equipment in service, in repair, and ready to deploy.

-Wrote documentation as needed,

-Led one other person for a few months during an accelerated rollout.

Lebanon Area Network Solutions


5/2009 – 9/2013

Repair of personal computers and laptops, removing viruses, software installation, etc.

Added memory and hard drives to HP laptops along with break/fix work.

ABX Air, Inc.

IS Support Specialist III

3/97 - 6/2009

-Built and administered a Windows 2003 Server.

-Provided phone support, (all levels,) for campus area users, users around the US, and users in other countries.

-Used call tracking software, (Track-It,) for call tracking and the inventory

-Break/fix repair of desktop, laptop, phone wiring, network wiring, printer, and other equipment as well as software.

-Terminated network and phone cables from the desk to the phone room (110 & 66 blocks).

-Wrote documentation for the installation & maintenance of various programs used on campus.

-Lead on evening or night shift. (On night shift did periodic training – (wiring network equipment and disaster recovery.)

ABX Air, Inc.

Senior Hardware Technician

3/93 - 3/97

-Diagnosed and repaired hand held bar code scanners, (Telxon PTC600 and PTC620,) and associated equipment to component level.

-Documented repairs using a call tracking system.


Warren County Career Center

Took classes in Windows Server 2008, Windows 7, Windows Vista, and CCNA.

ProTrain & True North Career Services

A+ certification - Certification received

Miami Jacobs College

Windows 2000 Professional - MCP certification, Cisco (ICND, BSCN)

Cincinnati State Technical College

Received Associate Degree in Electronic Engineering.

University of Cincinnati

Early Child Care Education - Courses completed no degree petitioned


- Built PC boards from bare boards to the finished product. Quality checked PC boards built in the department. I also built the wiring harness to connect the boards together.

- Ran cable, (paired wire - 750awg power cable.) Wired and assembled telephone equipment frames.

- Tested cable connections.

- Inventoried parts for new equipment installations and for replacement parts.

- Familiar with older Microsoft software, (DOS 5 & 6, all versions of Windows to the present) and OS2.

- Built PC’s from a box of usable parts, (including installing the CPU and memory,) to a usable machine. This includes installing software and all the latest drivers.

I’m also on LinkedIn.

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