Engineer Manager
Resume:
STEVEN KING
***********@*****.***
www.linkedin.com/in/steveneking
SUMMARY
Software, Security, and Systems Engineer with over twenty years of experience in various product development lifecycles (Agile/, Waterfall, and RUP) from conception to customer rollout and support. Over ten years’ experience being the last line of support for a wide range of products and systems. Excellent written, verbal and interpersonal skills with a proven ability to lead, influence others and foster strong cross-functional teamwork among multi-discipline and multi-cultural organizations. Specialty in identifying and prioritizing high ROI projects ranging from system and individual product changes to process and organizational improvements.
EXPERTISE
Rapid system troubleshooting and outage mitigation
System Engineering
Corporate Governance
Technical leadership
Software Development Lifecycle (Embedded, Application, and System Programming)
iOS and mobile development
Training and Mentoring
Product Architecture – Hardware and Software
Product Performance Tuning (Java, Linux, UNIX, and Windows)
Information Assurance (DOD STIG, SSCP, ISO/IEC, SOX compliance, PCI PA-DSS, and PCI DSS)
Troubleshooting and tuning network communications systems (TCP/IP, SS7, cellular systems)
Quality - Design for Six Sigma and SEI CMMI
Software Configuration Management
Customer Relations
SKILLS
C 10 yrs., C++ 10 yrs., Java 7 yrs., PERL 6 yrs., PHP/Zend 5 yrs., Objective C (IOS) 3 yrs., Python 2 yrs., HTML5 2 yrs., JavaScript/jQuery 3 yrs., DSP programming 1yr, CSS3, XML, Node.js, AngularJS, Express,, JUnit,, Payment processing and web integration, Object Oriented Analysis and Design, DFSS, Linux (Red Hat - starting with RHL 3.0.3, Fedora, RHEL, CentOS, Debian, Mint, Kali, Cubes OS, Whonix, and Raspbian), HPUX, and Solaris system administration, Docker, KVM, Jenkins, Puppet, Chef, Zabbix, Nagios, VictorOps, enterprise and end-user hardware, Raspberry Pi, Arduino, Embedded OS - VxWorks, Rational Rose Software Simulation, MathLab, Minitab, Crystal Ball, Cisco IOS, Wireshark, Metasploit, Scalpel, GigaStor, Logic Analyzers, JProfiler, Nginx, Apache, Tomcat, JBoss, JMeter, MySQL, Mongo, Oracle RAC, pfSense, encryption, digital currencies, information security, familiar with multiple standards from various standards bodies (ISO, ANSI, RFCs).
MS Computer Engineering – BS Electrical & Computer Engineering
ACHIEVEMENTS:
Owner and manager of AWS and SoftLayer Enterprise accounts (root keys) for Sabre. Created an account creation process.
Designed and prototyped using Puppet the Sabre cloud migration strategy. Solicited input from multiple groups and used industry best practices, along with AWS guidelines, and CSA standards to write the original two guidelines for Sabre’s usage of Amazon Web Services: “Sabre AWS VPC usage and Naming Conventions” and the “Sabre AWS and IAM Guidelines.”
Java – Wrote a how-to guide on migrating from Java 1.6 to Java 1.7 for Sabre Enterprise. Lead technical support for Java SOX compliance required for Sabre to become a publicly traded company. Lead Engineer for the performance of a Java product at Motorola that manage WiMAX CPEs.
Process – Developed a modified FEMA process that was adopted by the multiple groups at Sabre. The process used historical data from multiple sources, including customer feedback to identify and prioritize corrective actions for various enterprise products, systems, and processes. This new process helped align the various stakeholders such as the business and sales teams, development, and operations. This process allowed the Systems Engineering and Enterprise Operations teams to see the chargebacks for each system as well as the customer priority scores.
Performed an in-depth security audit of Amazon’s Web Services with Amazon’s Security Engineers.
Made changes to multiple processes to incorporate best practices from various standards (ITIL, ISO, and ANSI) and CSA and Gartner recommended best practices.
Introduced STIG tools, processes, and guidelines to the corporation.
Designed and implemented an enterprise infrastructure monitoring and alerting system. Provided feedback to vendors on changes that would facilitate the company’s use cases, e.g. API changes for VictorOps and Viavi’s GigaStor.
Identified instances where Sabre’s telecommunications providers did not meet the Service Level Agreements and Sabre was able to request refund payments.
Oversight overall Airline Operation systems in production. Introduced some of the Design for Six Sigma processes which allowed the Engineering team to catch design issues at project inception instead of in production.
Reviewed Sabre systems for capacity and stability. Discovered multiple significant design issues and held meetings to include impacted teams to create an optimal solution.
Member of the System Engineering team that provided on-call support as the last level of escalation for all of Sabre’s systems in production.
Created a scalable, standard’s based enterprise process for software patching and version control.
Helped design and prototype an enterprise ITSM solution using ServiceNow. The implementation was used to manage over 10,000 RHEL servers. This project also included virtualization changes in development and testing environments in order to make the production and development environments as similar as possible.
Broke down multiple company silos. Example: requested access to corporate analytics system to compare customer reported issues with the operations team’s issues list. This data was used to set priorities based on customer value, revenue generation, and loss prevention. One of the identified items saved over $300,000/month.
Helped create an automated intrusion detection system that required dissecting a proprietary networking protocol communicating with an IBM z/OS based mainframe.
Selected by Sabre Vice-President to be the technical representative for the SOX compliance team as part of Sabre’s preparation to become a publicly traded company. This project required software library and other architectural changes to multiple Sabre systems.
Wrote prototype software on an Atmel embedded controller for a local Dallas automotive brake manufacturing company that wanted to start using electronic breaking solutions. The new software breaking system had significantly higher performance and could react quickly to multiple problem situations.
Greenbelt project resulted in improved AP software download times from over two weeks to 3.4 hours for 2K base stations. 98.99% reduction.
Designed and implemented a prototype Law Enforcement Monitor (CALEA). Developed method for real-time packet tracking, verification, and loss detection. Achieved 80,000 packets per second on a single V.240 Solaris workstation (required a kernel patch from Sun Microsystems as the kernel was allocating too much memory for the small voice packets) and was able to identify all lost or delayed packets.
DLAC Loader - Saved over $500,000 by finding alternate solutions and methods for meeting project requirements. This change required convincing multiple teams to switch to using unchannelized T1s.
Installed and supported the first Voice Signaling Gateway (provides IP-based dispatch to Nextel subscribers) in the Nextel system.
The owner of one issued Patent for Motorola’s Fixed Wireless Terminal.
One of four engineers that developed world’s first analog fax Fixed Wireless Terminal. Required DSP, and embedded programming.
Solved a difficult fire hazard software bug that worked around missing hardware components for the telephone ringer circuitry in Motorola StarTAC mobile phone.
Created web-based application platform for photographic album creation: www.interactalbums.com.
Created tool to create iPhone apps, predating Apple’s iBooks’ Author tool: www.glimmerapps.com.
Built, installed, and trained users on a high-speed FTP client and server for large (~10GB) transatlantic file transfers. Achieved 10x transfer bandwidth compared to standard FTP.
Created algorithm to test and determine the best method for paying off a variety of consumer debt: www.debtrolloff.com. Also, managed the development and roll-out of the website.
Developed novel scoring methodology using Health Insurance company’s data to create non-linear mathematical models that helped my client, Health Benefits America, win multi-million dollar contracts with multiple Fortune 500 corporations.
PROFESSIONAL EXPERIENCE:
SCIO SIGMA CONSULTING, TX MAR 2016 – CURRENT
Network and application security: Penetration testing, network, and computer security audits.
Technical solution provider: networking, computer specifications and troubleshooting, web and mobile application development, and payment processing integration (PCI/DSS compliant).
SABRE HOLDINGS, SOUTHLAKE, TX JUN 2012 – MAY 2016
System Engineering team member - Had technical and process oversight for all of Sabre’s business units.
Enterprise Governance team member. The goal was to maximize re-use, avoid performance issues, communicate technology changes, and review the product ideas.
Enterprise Cloud working group team member. Helped create cloud working group by finding employees with AWS experience and reviewed designs and suggestions from Sabre’s architecture teams. Compiled best ideas and reviewed with Sabre network and application security teams and created original Sabre AWS cloud strategy documents.
Responsible for all ‘Airline Solutions’ systems, about 50 airlines. Provided architecture and performance reviews, and approval for all changes to systems in production, requiring a wide range of support from recommending hardware and platform changes to reviewing software implementations to ensure resilience to common failure scenarios.
Provided oversight for on-call support for all Sabre systems. One example was preventing a core system from having to upgrade their operating system as part of the original outage mitigation recommendation. Suggested that the memory controller on the blade server card could be malfunctioning and to swap the blade with a new blade but reuse the hard drive from the failing system. The team manager came directly over after the incident to show appreciation as he knew the latest Linux OS had compatibility issues with his system and was not in agreement with the prevailing consensus.
System Engineering team’s network and software security engineer. Received requests from many teams for support. One example, was our airline inventory team needing to keep another airline’s product operational but did not know why it quit working every couple hours. Gave mentoring on how to debug TCP network states and was able to show that all the ephemeral ports were all in use (TCP TIME_WAIT state) and also introduced the team to the new Windows Performance Toolkit.
Security – Performed PCI/DSS audits and facilitated proper performance testing while maintaining PCI/DSS compliance. In some cases, this required PCI data masking and PII data obfuscation.
Networking – Specified performance tuning configuration changes for the enterprise production F5 load balancers. Helped product teams with HTTP workload optimization and network issues. One example was a Chrome security upgrade in 2015 that detected a renegotiated HTTPS session and would blank the client’s web browser screens. The fix was to have the F5 RedirectRewrite enabled for non-HTTPS redirects.
New technology champion - Containers, KVM, and was the Docker and container champion. Reviewed Gartner and multiple best practice documents on performance, security, and deployment options. Also met with the Intel Storage team from Folsom CA to discuss maximizing the usage of PCIe NVMe storage devices. Created a working virtualized solution using the Skylake PCIe NVMe M.2 storage. Sponsored and facilitated MongoDB usage in Sabre
Security - One of ten people with access to the Enterprise packet sniffer (GigaStor).
Contractor – Shared Systems Development - Inventory
Design, Develop, and support Java and Adobe Flex for Sabre Sonic Inventory product using the following technologies: J2EE, Spring, BlazeDS, JAXB, Mockito, Maven, Aconcagua, ANTLR, Google Guava, JaCoCo, and JMeter.
Run performance testing on GUI product to determine any performance issues.
Part of the on-call team responsible for support and deployment of product to production and certification servers.
NOKIA SIEMENS NETWORKS, IRVING, TX MAY 2011 – MAY 2012
Same responsibilities while working at Motorola.
MOTOROLA INC., FORT WORTH, TX 2009 – APR 2011
Senior Staff Software Engineer – LTE Software Configuration Management
SCM for multiple LTE network elements: eNodeB (base station), LTEMgr (element manager), System Engineering, 3rd Party Vendors.
Provided Linux administration services to product team: RAID and LVM configuration documentation and support.
Created libraries for multiple architectures for development teams.
Converted build script from Shell scripts to ANT.
Converted build scripts from Windows to Solaris and Linux.
Information Assurance representative for CDMA base station team. Responsible for creating threat models and analyzing scan reports from Foundstone, Nessus, and NMAP.
Installed and built high-speed FTP client and server for remote (transatlantic) teams. Provided training on the tools usage and performance tuning. Was able to achieve 10x transfer rates compared to standard FTP.
Network support representative for LTEMgr and SCM team. Specified and managed remote network access to and from our 3rd party vendors.
GICIELO CONSULTING, KELLER, TX 2010- MAR 2016
Owner
Gicielo provides a wide range of technology consulting and implementation from creating an online business presence to product creation. Example projects: online photographer album publishing, online recycling tracking for municipalities, and IOS app creation. App Examples in Apple App Store: 5K101, Hey Ice Cream, Ordinary Mary.
Inforgence America (Digital publishing company): Comstock’s magazine, Pixologic, etc.
Created: interactalbums.com, glimmerapps.com (automated the creation of iPhone apps via a web interface), Debtrolloff.com, Redeemitrewards.com, Web App for MogoTrack.com
MOTOROLA INC., FORT WORTH, TX 1997 - 2009
Senior Staff Software Engineer – WiMAX EMS
(The EMS is Motorola’s most recent FCAPS network manager specifically designed for the 4G WiMAX network.)
Manager of the product’s performance team.
Provided technical leadership for both local and international remote teams. Specified areas of the product to optimize, set test priorities, resource allocation, schedules, inter-team coordination, defect reports, and training for performance test engineers.
Created requirements, test plans, test cases, and tools.
Specified and ensured all components necessary to simulate the field environment surrounding the EMS such as load generating tools, network simulators, and lab network layout (IP network plan) which was used by all EMS lab networks globally.
Reviewed Java code, product architecture, and platform (Sun, Oracle, and Hibernate) for inefficiencies and shared lessons learned to prevent reoccurrence.
Created product specifications and KPIs using test results, field data, and statistical methods.
Identified and corrected numerous capacity related defects early in the product development.
Specified and ensured all components necessary to simulate the field environment surrounding the EMS including load generating tools, network simulators, and lab network layout (IP network plan) which was used by all EMS lab networks globally.
As a member of the EMS security team, identified product vulnerabilities categorized by Department of Defense Guidelines (STIG) and recommended corrective actions.
Improved product quality by utilizing Design for Six Sigma Product Development (DSSPD) techniques. Greenbelt project resulted in improved AP software downloads by 98.99% (from 2 weeks to 3.4 hours, Cpk improved from -12.03 to 7.73), 15 staff months ($105K) saved, met customer KPI, and simplified system design and test. Designed and requested system-wide product changes across the Motorola WiMAX system to achieve this result.
Met with key product customers to determine requirements and provide training.
TECHNICAL LEAD – MOTOROLA - IDEN VOICE SIGNALING GATEWAY 2004–2006
Managed and provided technical leadership for engineers in multiple international locations and time zones. Products were multi-blade RTOS/Linux embedded systems that utilized VoIP, SIP, RTP, Digital Signal Processing, Real-Time Programming, and Object Oriented Design. Areas included: network management, all interfaces in and out of the product, signaling, bearer, Linux kernel image support and creation, lab, and field support.
Installed and supported the first Voice Signaling Gateway in the Nextel system.
Designed and implemented dynamic group call using C++/C on the Voice Signaling Gateway (VSGW) for Nextel.
Trained Nextel field support personnel on hardware and software of the VSGW.
Responsible for the effective operation of configuration management services.
SENIOR SOFTWARE ENGINEER – MOTOROLA - IDEN (NEXTEL) 2000-2004
Developed staffing schedules and capital budgets for all projects listed below. Ordered all required equipment and was responsible for its installation. Budget exceeded $1 million on multiple projects. Saved over $500,000 by finding alternate vendors and methods for meeting project requirements.
Designed the Next Generation iDEN System, replacing Frame Relay with TCP/IP.
Developed prototype for Nextel subscriber using WLAN instead of cellular technology.
Designed, implemented, and installed various network loaders for the iDEN system supporting the Nextel system (iSG, MDG, DAP, iDAC, and remote iDACs).
Developed first intercity dispatch calls on the Nextel system.
Developed call monitoring in the Nextel system to meet federal law enforcement requirements (CALEA). Designed and implemented a prototype Law Enforcement Monitor. Developed method for online packet verification and loss detection.
SOFTWARE ENGINEER - MOTOROLA - FIXED WIRELESS TERMINAL 1997-2000
Contributed to the successful development and deployment of the Fixed Wireless Terminal for CDMA Wireless Local Loop Systems that are in use worldwide. Responsible for FOTA design, implementation and support.
One of four engineers that developed world’s first analog fax Fixed Wireless Terminal.
Implemented Voice Mail Indication over SMS on the Fixed Wireless Terminal.
Ported software from the Star-Tac phone to the Fixed Wireless Terminal.
Developed software for a system to manage the CDMA Fixed Wireless Terminals (FWTs).
Submitted two patent disclosures to US Patent Office. One included in Motorola’s Fixed Wireless Terminal. Awarded one patent.
Software development team assessed at SEI CMM LEVEL 5
MATOSICH & KING CONSULTING, PROVO UT 1994-1997
General Partner/Co-Founder
Developed and implemented scoring methodologies used to select HMOs for large U. S. corporations, e.g. PepsiCo, Wal-Mart, and Sears.
Performed statistical analysis, consulting and instruction on mathematical modeling.
BRIGHAM YOUNG UNIVERSITY, PROVO UT 1994-1997
Computer Support Representative
Provided technical support for UNIX, MS Windows, and Macintosh computers.
HEALTH BENEFITS AMERICA, SALT LAKE CITY, UT 1994-1995
Data Analyst
Programmed scoring tool for evaluating health maintenance organizations.
Automated rate comparison and regression analysis tools to facilitate negotiations of health insurance premiums.
EDUCATION & PROFESSIONAL TRAINING:
NATIONAL TECHNOLOGICAL UNIVERSITY, FORT COLLINS, CO
Masters of Computer Engineering, 2002
BRIGHAM YOUNG UNIVERSITY, PROVO, UT
Bachelor of Science in Electrical & Computer Engineering, 1997
Chemistry Minor
Four-year academic scholarship, Dean’s list, Shell Oil Company academic scholarship
ADDITIONAL
Tutor for high school and college Math, Statistics, Chemistry, and Physics (2011 – present)
Sabre Corporation Award for Significant Contribution to the roll-out of the ‘Customer Experience Manager,' a dynamic business analytics application. (2014)
Digital Six Sigma Green Belt (2008)
Web Master for Motorola New Employee’s Website (2000-2005)
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