Customer Service High School
Resume:
Traci Scott
La Quinta, CA **253
Cell: 760-***-****
E-Mail: *********@*****.***
Professional Summary
Baker with 10+ years experience with all aspects of bread, roll, bagel, crossiants, muffin making in gourmet market bakery. Also Outgoing, energetic with high standards of customer service and product excellence.
Skills
Fast learner
Excellent customer service skills
Conversant in [English]
Active listener
Highly observant
Highly organized
Self motivated
Adaptive and creative
Positive attitude
Recipe creation and conversion
Gluten-free baking
French baking techniques
Holiday baking
Work History
July 2015 to February 2016
La Quinta Bakery La Quinta, CA
Head Baker
10 years experience with baking for gluten-free, vegan and alternative diets.
Served 100+ bakery customers daily with professional and effective customer service.
Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
Packaged and labeled baked goods with accurate descriptions and ingredients.
Developed new products based on seasonal ingredients, holidays and dessert trends.
Carefully and attentively took customer orders by phone and in person.
Set heat and humidity temperatures for proof box.
Effectively prepped, stored, rotated and stocked product.
Trained a staff of efficient, hardworking associates.
Opened and closed bakery.
Safely operated mixers an ovens.
Complied with all health and safety codes.
Filled out inventory and production sheets and informed head baker of stock levels.
Replenished and rotated food items, following correct food cooling and storage procedures.
Determined quantity of product to prep for next day's operation by maintaining detailed production schedule.
April 2014 to March 2015
Bristol Farms Palm Desert, CA
baker, counter clerk
Served over a hundred bakery customers daily with professional and effective customer service.
Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
Packaged and labeled baked goods with accurate descriptions and ingredients.
Carefully and attentively took customer orders by phone and in person.
Set heat and humidity temperatures for proof box.
Effectively prepped, stored, rotated and stocked product.
Opened and closed bakery.
Safely operated mixers and ovens.
Complied with all health and safety codes.
Filled out inventory and production sheets and informed head baker of stock levels.
Replenished and rotated food items, following correct food cooling and storage procedures.
Determined quantity of product to prep for next day's operation by maintaining detailed production schedule.
Routinely cleaned and maintained kitchen equipment and oven.
Resolved customer concerns in a positive and constructive manner.
February 2009 to December 2014
Home goodness Kingman, AZ
Baker
10 years experience with baking for gluten-free, vegan and alternative diets.
Served at less 50+ bakery customers daily with professional and effective customer service.
Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
Packaged and labeled baked goods with accurate descriptions and ingredients.
Carefully and attentively took customer orders by phone and in person.
Effectively prepped, stored, rotated and stocked product.
Set heat and humidity temperatures for proof box.
Opened and closed bakery.
Complied with all health and safety codes.
Filled out inventory and production sheets and informed head baker of stock levels.
Established and maintained positive vendor relationships.
Replenished and rotated food items, following correct food cooling and storage procedures.
Routinely cleaned and maintained kitchen equipment and oven.
Resolved customer concerns in a positive and constructive manner.
Education
1991 Palm Desert High Palm Desert, CA
High School Diploma
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