Customer Service Quality Assurance

GENESSIS J. MERINO

*** *. **** *** #*** Ontario, CA 91761 ● 909-***-**** ● **************@*****.***

Objective:

To obtain a position that will allow me to utilize my skills with potential for growth.

Key Skills:

Multi-Task in a fast pace environment

Records & Database Management

Shipping Proficient at PKMS System

Data Entry

Proficient in Shipping and Receiving

Proficient in time management/since of urgency

Excellent Organizational Skills

Bilingual English/Spanish read and write

Experience:

Williams Sonoma Inc. 04/2013- 09/2016

Merchandise Processor

Responsible for planning carton loads on the PKMS Systems

Ship cartons to different warehouse hubs

Performing recons, merchandise locating and meeting daily performance requirements.

Adhering to strict deadlines that would ensure quality assurance

Overseeing logistics for UPS, retail stores and direct to customers

Quality Assurance on shipments to various stores and customers

Ensure that the work environment was clean at all times

Monitored all loading requirements of customers and ensured optimal efficiency of organization

Coordinated with distribution floor for any special requirements for customers prior to loading

Transitional Assistance Department ( TAD 15) 02/2012- 04/2013

Office Assistant

Provide administrative and executive support within a busy office

Utilize various computer applications (C-IV, Outlook)

Assist facilitators with presenting program information to customer

Maintain confidentially of all information and documents

SFIS- Statewide Fingerprint Imaging System

Enter and/or update customer data into state computer

Log customer information for record purposes

File and maintain documents and clearance

Capture fingerprint and optical imaging

Submit open and closed of customer information

Upload transaction from zip disks

Research and distribute all incoming, outgoing and interoffice mail, using both manual and automated methods

Maintain all logs of items received delivered in addition to records of service

Maintain office supplies and inventory for all operational equipment

Run errands as needed

Taco Bell 04/2009- 04/2010

Cashier, Team Trainer

Maintained high standards of customer service during high-volume within fast pace environment

Communicate clearly and positively with coworkers and management

Handled currency and credit transactions quickly and accurately

Followed procedures for safe food preparation assembly and presentation

Build loyal clientele through friendly interactions and consistent appreciation

Education

Garey High School, Pomona, Ca

2007 Academic Diploma

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