Manager Customer Service

Larry W. Byrd

*** ***** ****** ****. *********, Texas 76063

Cell: 817-***-****

Email: **.****@*****.***

Objective:

To actively utilize my skills and proficiency experience in a medium to large size manufacturing facility as an integral member of a management team that is professional, well-organized, open to change for the good of the company, and strives to be an innovative leader to become the “Best” of the “Best”.

Summary of Qualifications:

I am a strong, proactive, detailed, multi-tasks individual with competitive leadership skills. I have a proven track record which has resulted in revenue growth, while maintaining a high degree of integrity and honesty. I have excellent communication skills both verbal and written. I am proficient with computer applications in both the management and production environments.

Work Experience:

January 2016 – July 2016 Milgard Windows and Doors

Service Manager

Responsible for 5 outside Technicians and 4 inside Customer Service Representatives.

Scheduled service calls for home owners

Provided Employee performance reviews quarterly.

Responsible for Kronos time card for Service Dept.

Handled all extreme phone calls and incorporated conflict resolution with customers.

Attended leadership development program and Kaizan best practices event.

December 2010 – July 2015 M3 Glass Technologies

Plant Manager

Responsible for P & L, overhead control, safety compliance, production efficiency improvements and execution of production schedules to meet deadlines.

Doubled productivity and Sales growth with record profits.

Instrumental in helping M3 acquire over $3 million worth of new equipment, buildings, trucks and remodeling in the last 4 years.

Responsible for coordinating production flow through 4 buildings.

July 2006 – December 2010 Arch Aluminum & Glass Co.

Manufacturing Manager

Developed, assigned tasks, and executed production schedules to meet goals consistent with cost objectives for the following areas of the plant operations:

Fabrication Department

Insulating Department

Laminating Department

Spandrel Department

Shipping & Receiving Department

Tempering Department

Cutting Department

December 1979 – February 2006 Oldcastle Glass, Inc.

Assistant General Manager

Responsible for P & L, budget monitoring, overhead control, safety compliance, production efficiency improvements, execution of production schedules to meet a 24 hour processing window, and improving best practice standards.

Generated all managerial reports utilizing AS/400e SAP operating system.

Responsible for continuous improvement relative to quality, cost, efficiencies, and profit in order to achieve company goal of growing the business 15% per year.

Performed ongoing problem analysis and resolution to insure customer satisfaction.

Responsible for developing a successful team by hiring qualified personnel, utilizing effective communication and motivational techniques. Provide ongoing employee performance management and technical support. Review and approval of all timesheets for plant workforce which consisted of 120 employees on two shifts.

Accountable for coordinating department activities with the manufacturing operation to achieve consistently desired results.

Developed production schedules for all departments. Tracked and recorded all efficiencies by department to maintain best practice goals. Assigned designated staff to meet production goals consistent with cost objectives. Monitored performance for quality and took corrective action when necessary.

Responsible for purchasing and inventory management of all raw materials. Responsible for monthly inventory reconciliation. Authorized all variable and semi-variable spending.

Responsible for finalizing lease agreements, contracts, and capitalization projects before authorization for expenditures were sent to Corporate.

Scheduled all drivers and routes for glass distribution. Maintained and authorized all fleet repairs. Responsible for maintaining a safe fleet, safe DOT record, and all required logbooks.

1987 – 1994 Oldcastle Glass, Inc.

Plant Manager

1983 – 1987 Oldcastle Glass, Inc.

Production Control Manager

1981 – 1983 Oldcastle Glass, Inc.

Inside Sales Representative

1979 – 1981 Oldcastle Glass, Inc.

Production Control

1979 – 1979 Oldcastle Glass, Inc.

Shipping & Receiving

References:

Danny & Wendy Milam Personal Friends 903-***-****

Grand Saline, Texas 903-***-****

Tammy Baldwin Account Executive/Supervisor

Fort Worth, Texas Harte-Hanks 817-***-****

SSgt. Scott Marcum Air Force One 301-***-****

Washington, DC

Stanley Lehew Supervisor

Arlington, Texas Bell Helicopter 817-***-****

Contact this candidate