Quality Assurance Manager Lead Director

QUALIFICATIONS PROFILE

Detail-oriented, methodical, and multifaceted professional with more than 15 years of experience as a quality assurance specialist; with proven background in managing multiple-complex projects from planning to completion. Highly analytical team leader; well-versed in formulating and improving strategic test plans, cases, scripts, and reports for both manual and automated tests. Skilled in all types of software testing such as unit, functional, integration, system, regression, ad hoc, volume, smoke, and data driven testing. Capable of managing project status meetings, code walkthroughs, projects estimation, test data preparation, and production validation.

AREAS OF EXPERTISE

Quality Assurance/Quality Control

Process Improvement

Project Management

Software Development Life Cycle (SDLC)

Software Test Life Cycle (STLC)

Standard Operating Procedures (SOP) Development

Conflict Resolution

Organizational Leadership and Training

PROFESSIONAL EXPERIENCE

AIG Individual and Group Retirement Woodland Hills, CA

Senior Quality Assurance Analyst 2007–2016

Held full accountability in establishing and instituting testing methodologies, processes, and testing strategies; as well as administering the organization of test deliverables.

Performed key responsibilities including training and spearheading on-shore and off-shore quality assurance teams, generating training manuals, and streamlining quality assurance on-boarding processes and procedures to improve organizational productivity and maintain group cohesiveness.

Determined appropriate test guidelines in accordance with standard methodology and procedures.

Rendered assistance in preparing business requirements document (BRD), software requirement specifications (SRS), and functional requirement specifications.

Presided over weekly New Products Quality Assurance Team meeting while guaranteeing timely and appropriate status updates.

Assumed full accountability in preparing work plans and test schedules; managing data and test environment coordination; and monitoring testing progress and test execution schedules.

Authorized builds and fixes’ schedules for test environments, as well as the completion of entry and exit criteria.

Coordinated with the development and architecture engineers regarding test cases development and execution.

Guaranteed progress of the test effort by consistently communicating issues to the quality assurance management.

Closely monitored team’s progress as well as test cases execution results, defect reports, and metrics.

Played a vital role in designing and creating a special cycle process that optimized the completion of projects simultaneously and which did the entire department utilize.

Quality Assurance Analyst 2003–2007

Capitalized on industry expertise in developing test scripts and implementing test plans for assessing different web-based applications and system modifications.

Efficiently identified, measured, and communicated software risks, as well as established comprehensive mitigation strategies.

Exemplified in-depth knowledge of each project scope in analyzing end-user requirements in association with business analysts and broker/dealer representatives.

Conceptualized regression and Integrated test plans with scripts to ensure test completion and future releases and implementations’ quality.

Took charge of analyzing, verifying, and recording test results, as well as maintaining tracking database to document and monitor resolution of error condition.

Successfully attained user acceptance of testing.

EARLIER CAREER

SunAmerica Inc. Woodland Hills, CA

Quality Assurance Analyst

Software Solutions, Inc. North Hollywood, CA

Software Quality Assurance Analyst

EDUCATION AND CREDENTIALS

Masters of Science of Engineering

University of Armenia Baghramyan Avenue, Yerevan, Armenia

Computer Software Application Certification, CompuCollege School of Business

Software Quality Assurance Education Certification, Advanced Education Center

TECHNICAL ACUMEN

Testing Tools:

WinRunner, HP UFT, Test Director, HP ALM Quality Center, Mercant Tracker, Serena Team Track, Peregrine Service Center, Serena Business Manager

Operating System:

Windows NT 4.0, Windows 9x, UNIX, Mainframe (AS/400)

Application Packages:

MS-Office, Centive, Navisys, One-Stop and Vantage, AnnuityNet, Sircon.db, SunView, DocumentDirect, ListBill, SAP

Language/GUI Tools:

C, C++, Java2, JCL, and COBOL

DBMS/RDBMS:

PL/SQL, Microsoft Access

Web Servers:

Java Web Server

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