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Bilingual, Great customer service, proficient Office programs, data en

Katy, Texas, United States
January 18, 2017

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Belinda E Quiroz Contreras

***** ****** ***** **

Katy, TX 77449


OBJECTIVE: Seeking a challenging bilingual customer service representative position, to be an asset to my employer and advance within the company.


Over five years working as a customer service representative, proven ability to work under pressure, able to multitask, answer high volume of calls and team player.

Computer Knowledge (Microsoft Word, EXCEL, Power Point, M Plus System, Adobe, Type 35 wpm)


11/10/14 – Current Goya Foods Brookshire, Tx

Preventive Maintenance Administrative Assistant

*Make Purchase Orders for spare parts of plant equipment

*Receiving packages/Data entry of packing slips

*Make parts inventory

*Data entry updating system with spare parts inventory

*Make reports

*Make document files

*Distribution to the maintenance personal the preventive maintenance of the production machines

04/2012 - 07/2013 Loan Star Title Loans Houston, Tx

Bilingual Customer Service (Spanish Fluently)

*Make car evaluations in order to process a title loan

*Help customers to fill out loan applications

*Make collections calls on past due accounts

*Archive documents

*Take payments (cash, debit, credit or money orders)

*Make bank deposits

*Answer phone calls with customer inquires

03/2008 - 06/2010 Interactive Response Technologies Houston, tx

Bilingual Customer Service

*Answer high volume of inbound calls from customers wanting information about their telephone warranties

*Make arrangements for customers needing to replace cell phone not working or misplaced

*Coordinate with other departments to eliminate possible fraudulent activity

*Take customers payments (credit, debit card or money order)

*Arrange delivery services of new cell phone

02/2006 - 12/2007 Whirlpool Mexico Monterrey, Nuevo Leon, Mx

*Answer high volume of inbound calls from customers wanting information about their appliances warranties

*Schedule service appointments

*Extended warranty sales


College: Instituto Regiomontano de Hoteleria y Turismo Monterrey, Nuevo Leon Mx 1999 - 2003

Bachelor Degree: Tourism

High School: Universidad de Monterrey (UdeM) Monterrey, Nuevo Leon, Mx 1996 - 1998

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