Bilingual, Great customer service, proficient Office programs, data en
Resume:
Belinda E Quiroz Contreras
Katy, TX 77449
*******@*******.***
OBJECTIVE: Seeking a challenging bilingual customer service representative position, to be an asset to my employer and advance within the company.
SUMMARY OF QUALIFICATIONS:
Over five years working as a customer service representative, proven ability to work under pressure, able to multitask, answer high volume of calls and team player.
Computer Knowledge (Microsoft Word, EXCEL, Power Point, M Plus System, Adobe, Type 35 wpm)
WORK EXPERIENCE
11/10/14 – Current Goya Foods Brookshire, Tx
Preventive Maintenance Administrative Assistant
*Make Purchase Orders for spare parts of plant equipment
*Receiving packages/Data entry of packing slips
*Make parts inventory
*Data entry updating system with spare parts inventory
*Make reports
*Make document files
*Distribution to the maintenance personal the preventive maintenance of the production machines
04/2012 - 07/2013 Loan Star Title Loans Houston, Tx
Bilingual Customer Service (Spanish Fluently)
*Make car evaluations in order to process a title loan
*Help customers to fill out loan applications
*Make collections calls on past due accounts
*Archive documents
*Take payments (cash, debit, credit or money orders)
*Make bank deposits
*Answer phone calls with customer inquires
03/2008 - 06/2010 Interactive Response Technologies Houston, tx
Bilingual Customer Service
*Answer high volume of inbound calls from customers wanting information about their telephone warranties
*Make arrangements for customers needing to replace cell phone not working or misplaced
*Coordinate with other departments to eliminate possible fraudulent activity
*Take customers payments (credit, debit card or money order)
*Arrange delivery services of new cell phone
02/2006 - 12/2007 Whirlpool Mexico Monterrey, Nuevo Leon, Mx
*Answer high volume of inbound calls from customers wanting information about their appliances warranties
*Schedule service appointments
*Extended warranty sales
Education:
College: Instituto Regiomontano de Hoteleria y Turismo Monterrey, Nuevo Leon Mx 1999 - 2003
Bachelor Degree: Tourism
High School: Universidad de Monterrey (UdeM) Monterrey, Nuevo Leon, Mx 1996 - 1998
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