Customer Service Microsoft Office

SUSAN PERRY

**** ************ ***** ******* ****, Georgia 30337 Cell: 678-***-**** *********@*****.***

SUMMARY/OBJECTIVE

Competent accounts professional with rich experience and judgment to plan and accomplish tasks and goals. Seeking a challenging and rewarding position with an emphasis in Business Administration/Accounting with opportunities for growth.

EXPERIENCE

GEORGIA LOTTERY Atlanta, GA

Senior Prize Analyst 07/2013 – Present

Managed all processes for timely and accurate validation and payment of tickets, prizes, and miscellaneous claims via check, ACH, Wire, Voucher, or directly to an IHOPEcard, reconciliation of daily check registers and preparation of prize payment correspondences.

Hired, managed, reviewed, and approved the Prize Analysts works and performance as they processed claims presented by players to the Georgia Lottery Corporation for prize validation and payment in accordance with policies/procedures.

Monitored and inspected work in progress for accuracy, quality time completion, as well as, ensured the appropriate level of professional customer service was maintained.

Processed claims by players of the Georgia Lottery Corporation, while providing Quality customer service.

Analyzed business data to identify business opportunities in order to resolve and enhance the business.

Created business reports for Executives and clients. Handled incoming and outgoing calls and correspondences in a prompt and courteous matter

Always working with upper management, internal, and external clients to discuss troubleshoot business concerns.

Conducted annual and quarterly annuity reviews. Responsible for providing research in a timely matter to assure a high degree of accuracy for annuity transactions. Corresponded with various agents, beneficiaries, trustees and other outside sources to fulfill the annuity payment.

Worked with various systems and applications; Enterprise Series, Mail Logging System, Gaming Management Systems, Microsoft Office Suite, 1099 Pro.

Certified Notary.

GEORGIA LOTTERY Atlanta, GA

Staff Accountant 07/2012 – 07/2013

Performed professional accounting activities required in the business operations of the GLC.

Processed and analyzed accounts payable, prepared spreadsheets, audited and reconciled accounts, posted in journals, and performed additional tasks as requested

Completed payroll, vacation, and sick leave for 300 plus employees.

Processed Federal and State tax for Georgia Lottery Corporation, while providing Quality customer service.

Paid child support agency. DFACS. Used Sales tax.

Daily processing of Accounts payable and accounts receivable claims.

Completed month-end financial statements. Reviewed transactional data entries, journal entries, and bank sheet reconciliations. Worked with various systems and applications; Great Plains and Microsoft Office Suite.

GEORGIA LOTTERY Atlanta, GA

Prize Analyst 04/2007 – 07/2012

Processed claims by players of the Georgia Lottery Corporation, while providing Quality customer service.

Ensured appropriate prize claims were reviewed for legally mandated collection debt owed to other participating state agencies, updated appropriate logs, files, and correspondences. Communicated with state agencies and process confirmed debt setoffs according to prescribed procedures.

Handled prize related security issues, such as receipt of damaged, blocked, and altered ticket, in accordance with the GLC policies/procedures.

Processed all GLC/district office miscellaneous claim issues in accordance with prescribed policies/procedures.

Efficiently calculated and performed daily reconciliation of the Prize Payment Check Register and prepared prize payment related entries for Financial Accounting.

Worked with various systems and applications; Enterprise Series, Mail Logging System, Gaming Management Systems, Microsoft Office Suite.

Temporary employment while pursuing MBA full time

CLAYTON COUNTY DEPT. OF FAMILY & CHILDREN SVCS, 06/2006 – 10/2006

Family Case Manager, Atlanta, GA

Examined applications and determined initial or ongoing eligibility for various economic support programs such as Temporary Assistance for Needy Families (TANF), Medicaid, Child Care Assistance, and Food Stamps.

GE CONSUMER FINANCE, Atlanta, GA 1996 - 2005

Supervisor

Delivered accurate forecasting so that efficiency with staffing was aligned and reduction of idle time was achieved. As a result, processed $1.2 million payments monthly with a same day processing rate of 95.9%.

Utilized the DMAIC process to identify and eliminate the real “root cause” of departmental dilemmas.

Implemented quality audits to measure DPMO's that reduced variations in the process.

Created, tracked and evaluated reporting packages to measure performance and reduce suspense payments.

ACCOUNTS PORTFOLIOS, Atlanta, GA 1994 - 1996

Collection Manager

Conducted credit analysis 30 to 90 day delinquent accounts in order to adjust account ratings.

Appraised and improved collection procedures that heightened departmental performance.

Competently trained department on compliance issues and collection procedures.

EDUCATION

Master of Business Administration/Accounting, 2007; University of Phoenix

BS in Information Technology, 2004; University of Phoenix

SKILLS

Strong interpersonal skills and self-motivated. Excellent organizational, written, and verbal skills. Self-motivated; capable of working with a team or independently. Outstanding customer service, multi-tasking, and problem solving skills. Strong ability to deal with sensitive and confidential data. Detailed oriented, able to meet deadlines in a fast pace environment.

Contact this candidate