Manager Sales

jeff sowell

***** ** **** ****** *******, WA **053 206-***-**** ******.***@*****.***

Profile: Senior IT Management Professional

CERTIFICATIONS: AWS-CSA, VCP5-DCV, CSM, MCSE, MCTS(SQL), ITILv3

network architecture telecommunications infrastructure as code virtualization and cloud solutions systems design and management data center operations it security project management vendor management contract negotiations hiring and supervision

Hands-on IT leader with more than a decade of experience defining and delivering secure, reliable and efficient infrastructure capabilities across diverse businesses including large scale production SaaS infrastructure environments.

Record of success revamping internal IT processes to reduce operational costs, improve internal efficiencies and enhance the overall customer experience.

Trusted advisor to executive leadership and skillful mentor to large IT teams in the design and implementation of cutting edge hardware, networks and systems to meet the needs of growing business environments.

Administer multi-million dollar IT budgets to create vision and roadmap and execute solutions for increased infrastructure capabilities in accordance with client's overall business goals.

Differentiated by additional strength in IT securty with a background promoting and delivering secure infrastrucure that meets compliance, privacy and audit recruitments. Possess Master of Science in Computer Information Systems (CIS) with a Concentration in IT Security.

TECHNICAL COMPETENCIES

VMware Veeam SAP, MS Dynamics Windows & Linux Servers SQL SharePoint Remedy ServiceNow Nagios Zabbix Apache Tomcat MySQL Check Point Cisco: Catalyst, ASA, Nexus, Fex Juniper, Blue Coat, Palo Alto, F5, SCCM, SCOM, VPN TMG 2010 Exchange RSA Retina Nessus Splunk SolarWinds CA SiteMinder Equallogic, Nimble, IBM, NetApp EMC SANs Chef AWS: VPC, EC2, ELB, ECS, RDS, EBS, S3, Glacier, Lambda, Code Deploy

Experience

BLUE RADIUS INC. – SEATTLE, WA ● 2016 - 2016

PRINCIPAL IT CONSULTANT

AWS Consulting Partner. Defined and delivered on-site technical engagements with customers to address Cloud and DevOps initiatives.

Customer Engagement Highlights:

• Cloud Architect for PhotoFixItPro; built new Staging and Production AWS VPC with 7 tiers using auto-scaling groups, HA Proxy & NAT GW, Lambda, Postgres RDS backend, implemented code-deploy CICD pipeline utilizing Chef and Jenkins.

• Cloud Architect for Bramasol, Inc. Federated AWS with on premise AD domain. Installed IPsec VPN and configured routes between Santa Clara HQ, and AWS. Performed SharePoint and Exchange on premise migration to Office 365. Migrated on premise servers to AWS EC2 instances.

• Network Consultant for Shoes.com: implemented Imperva WAF for web application servers; performed LAN network segmentation to remediate PCI Audit findings.

• Delivery Manager and Scrum Master for T-Mobile’s Enterprise Delivery Pipeline transformation (DevOps) initiative,

driving build automation, continuous integration & continuous delivery (CICD): Bitbucket, Artifactory, Jenkins,

Docker, Puppet, and AWS.

L’OREAL USA INC. ● 2014 - 2016

DIRECTOR OF IT INFRASTRUCTURE

World’s leader in beauty, with $30B in consolidated sales, 35 international brands and a presence in 130 countries.

Oversee a team of 12 including 2 Senior IT Managers as direct reports in US west coast IT operations for a $13M annual technology operation. Upon assuming leadership, restructured team and created IT operational process to formalize processes. Transformed the environment to a proactive model promoting preventative and system monitoring. Developed data center standards and strategic planning including leading the design of a Disaster Recovery and Business Continuity plan for SAP production infrastructure. Created and measured performance metrics for the team, ensuring all established targets were met. Performed application security remediation to ensure PCI compliance.

Enabled field sales to complete sales transactions in real time by partnering with software developers to implement a LAMP based middleware platform to extend existing E-Commerce infrastructure and facilitate tokenized field sales orders

Delivered accountability and controls to more effectively track product diversions through the development of production systems infrastructure in support of a RFID product serialization platform, with SAP (SSIS) integration, and physical Windows OS Cluster using SQL synchronous DB mirror and NLB.

Improved storage and reliability by upgrading network infrastructure of SANs, 10 GB storage backplanes, Cisco Nexus and Catalyst hardware, and global MPLS backbone.

Facilitated the migration of Research and Innovation systems to a separate domain to meet high level security requirements. Created a VLAN segment for developer’s lab with subnet ACL's and established security controls around these solutions.

FEDERAL OCCUPATIONAL HEALTH – SEATTLE, WA ● 2013 - 2014

IT SECURITY & OPERATIONS MANAGER (CONSULTANT)

IT consulting services provider, contracted to Federal Occupational Health during tenure.

Sourced to manage IT security and operations within the Department of Health and Human Services, Federal Occupational Health (FOH) Center’s Technology and Innovation Team (CTI ) Managed a team of IT professionals responsible for IT Security, Database Administration, Network & System Administration and Engineering across 4 data centers, 10 regional offices, 400 remote health centers, and 700 private-provider physicians. Primary project focus on driving the centralization plan to migrate and consolidate data centers and incorporate cloud technologies to promote economies of scale. Advanced the Security Control Remediation of NIST SP 800-53 Standards leading to the achievement of FISMA Authority to Operate (ATO) for FOH application portfolio.

Project managed the consolidation of 2 FOH Data Centers into a centralized HHS Data Center, and a Disaster Recovery Data Center.

Led the remediation of application portfolio security vulnerabilities in accordance with NIST SP 800-53 standards to achieve FISMA Authority to Operate (ATO).

Oversaw security and event information management operations and vulnerability scanning activities.

ZONAR SYSTEMS INC. – SEATTLE, WA ● 2011 - 2013

IT ENGINEERING MANAGER

$300MM + Mobile data communications and Telematics SaaS provider that enables public and private fleets to improve regulatory compliance, increase fleet efficiency, and improve safety.

Defined IT Strategy and administered $1.5M annual budget in the incorporation and continuous improvement of systems and network infrastructure. Reporting to the CFO and CTO built a high performing technology team that grew from 1 to 6 in 2 years in a technology start up. Built out telecomm and infrastructure capacity to meet new business demands and growth across LAN/WAN network services, 24x7 data center, application systems, database systems, EDI, CRM, ERP, MRP development, Windows and Linux systems, mobile communications, and IT service desk operations for a company averaging 70% annual growth. Developed declarative, rule based SharePoint applications and InfoPath web forms to automate business processes, and maximize economies of scale.

Managed 6 cross divisional team members in business and technical requirements gathering to automate the quote to contract process. Designed rules driven product Configurator across sales, customer care, product management, production, and supply chain fulfillment.

Spearhead transition from SalesForce to Dynamics CRM. Presented strong business case for improved performance and costs savings to the CTO and CFO for the subsequent deployment of Scribe Middleware for ETL integration between Dynamics Navision ERP, Dynamics CRM 2011 online, and Experlogix product configurator.

Established multiple automation processes for sharing and communicating information across buiness divisions. Implemented SharePoint 2010 Enterprise Farm as the CMS integration solution for MS Dynamics CRM 2011.

Eliminated highly complex requirement to update devices following shipment by creating a SQUID Proxy at the fulfillment facility that mirrored and cached the production server directory. The production server contained firmware for Zonar's new Android based tablet, enabling the automatic update of firmware prior to shipment.

CHARTER CONSTRUCTION INC. – SEATTLE, WA ● 2009 - 2011

IT MANAGER

Construction company providing remediation, disaster solutions and reconstruction along with commercial and custom home construction in the Pacific Northwest.

Recruited to improve and bring stability to existing technology infrastructure while establishing IT division in support of 300+ end users, 2 offices and $140M in annual sales. Reporting to the CFO, transformed IT structure from an outsourced model to a high performing internal operation. Recruited a 2-person technical team and defined operational practices for efficient management of IT shared services across multiple business units. Stabilized internal systems and improved system integration and connectivity between offices and construction sites. Established technology standards for new construction sites and deployed and managed an average of 15 concurrently IPsec VPN networked job sites.

Served in a project management capacity for implementation of Prolog, a project management control software platform. Also directed the second phase system integration into Xactimate, a cost estimating software platform.

Partnered with vendor in the design, rollout and implementation of SalesForce CRM (SaaS) to all business units.

Replaced NOC legacy infrastructure with a new virtualized environment incorporating VMware 3.5-4.1, ESXi clustered hosts, SonicWall, Windows 2003/2008 servers and IBM DS3300 SAN.

Hand-picked to serve on the Associated General Contractors of America National Electronic Information Systems Committee. Shared industry best practices and set standards for remote connectivity and other IT priorities on construction job sites.

Early career Experience encompasses 13 years in roles of increasing technical knowledge and skills. Started as a Web Developer with Small World Productions, producers of Travels in Europe with Rick Steves (1996-1999) and moved into roles as a Project Consultant with US West Communications (1999-2002), a Network Administrator, and VoIP Support Engineer contracted to Microsoft Corporation, IT Engineer with TVW, WA State’s Public Affairs Network (2005-2006), and a Systems Engineer II with Turner Corporation (2006-2009).

Education

Master of Science (MSCIS), Computer Information Systems, with a concentration in Information Security

Boston University

Bachelor of Science (B.Sc.), Information Technology and Organizational Leadership, Charter Oak State College

Professional Certificate in Database Management, University of Washington

Management Business Information Systems, George Fox University

Associate of Arts (A.A), South Puget Sound Community College

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