Active Directory Technical Support

De’Mario Cannon

***** ***** **. *******, ** *****

Cellular 248-***-**** ************@*****.***

SUMMARY:

Computer Science undergraduate with over 5 years of efficient and effective experience diagnosing and repairing PC and mobile hardware and software. I possess an extensive track record of exceeding various I.T. project goals and expectations

CERTIFICATIONS:

Microsoft Certified Technology Specialist: Windows Vista, 2009

CompTIA A+ IT Technician, 2008

Comptia Network + Technician, 2008

Comptia Security + Technician, 2008

TECHNICAL SKILLS:

Networking: Configuring and troubleshooting LAN, firewall, switches, hubs, VPN, and Servers

Systems: Administered and provided support for All Windows Operating systems, MAC OS, Linux and Unix

Software: Healthcare applications(EMR’s), Microsoft Office suite, Sharepoint development

Languages: Visual Basic, HTML

EDUCATION:

Baker college, Allen Park, MI

Working toward my bachelors 12/20

EXPERIENCE:

Apex Systems (Contract), Detroit, MI 10/14 Current

Desktop Technician

Provided technical support and training to personal computer and PC network users

Added, removed and configured user and computer accounts in active directory

Installed and supported both hardware and software components for St. John employees

Desktop and security maintenance, including virus updates, patch management, desktop backup and encryption software.

Hands on with reimaging, desktops, laptops, and handhelds.

Deploy desktops, laptops and printers for St. John hospital throughout MI and St. John clinics.

Built positive rapport with to improve customer experience and interaction

Assessed and resolved hardware, software and network issues to improve customer work productivity

EAA-Education Achievement Authority

Computer Support Specialist (Contract), Detroit, MI 2/13 – 8/14

Lead Computer Technician

Lead team of 3 techs to reimage and deploy 400+ pc’s

Perform daily backups and migration of user data

Configure the specific end-user settings on each new system

Add new devices to mcse Active directory and remove old devices

Educate end users about new software as well as providing support for existing software

Matrix human Services (Summer Job), Detroit, MI 7/12 – 12/12

Technical Support II

Work as a contractor to perform fixes, including installing and upgrading software, installing hardware, and configuring systems and applications for Ernst and Young clients.

Setup new user Active Directory accounts, e-mail accounts/mailboxes and group membership

Exceeded organization's goals and objectives by building rapport and maintaining customer relations

Dell Inc. (Contract), Warren, MI 10/11 – 06/12

Remote Desktop Agent II

Provided end user’s information regarding questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options as a contractor for Hewlett Packard.

Exceeded monthly team metrics on a consistent basis

Successfully resolved level 1 technical issues.

Managed user and computer accounts in Active Directory

AT&T, Ann Arbor, MI 10/10 – 10/11

Support Specialist

Took incoming help requests from users via email, telephone and in-person in a timely, courteous manner.

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