Manager Case

Experience

RN Account/Case Manager Coventry NurseLine NT24

February 2008-Present

nManage several national accounts specific to Occupational Hazards with oversight and coordination of care for injured employees and source patients

nCollaborate with clients to develop processes that enhance safe delivery of care

nCollaborate with interdepartmental members to implement client deliverables

nRecommend safe care to injured employees by telephonic triage

Manager-Clinical Coordination United HealthCare

January 2006-February 2008

nManaged 24/7 Telephonic Call Center, overseeing RNs, Supervisors and Administrative Assistants. As the largest Telephonic Triage Center within the company, also directed several site visits for current and potential clients

nTrained and mentored staff members to promote a smooth transition into their new role

nDeveloped goals for the department to meet business needs

United HealthCare

November 1999-January 2006

Supervisor

Supervised team of RN’s who were front line staff in the Triage Call Center, handling clients from both the private and public sector.

Responsible for up-training assigned staff, to include monitoring calls and maintaining performance metrics

RN-Case Manager Integrated Health Services

January 1993-November 1999

As Wound Care Manager, responsible for effective wound care treatment, with attention to cost containment and proper utilization

Member of the Diabetic Management Program with emphasis on education as the foundation to self-management

OR-Circulator Southwest Texas Methodist Hospital

Responsible for coordinating general surgical cases and assessing patients needs pre-, intra- and post-operatively. Assisted in all surgical procedures as needed, and assisted in new personnel orientation

ICU-Staff Nurse Baptist Memorial Hospital

August 1982-August 1989

Worked in MICU, providing care for the acutely and chronically ill, specializing in ventilator-dependent and multi-system failure patients

A member of the Recruitment Committee, and developed programs to bring awareness to the community

Education

Bachelor of Science in Nursing

University of Texas Health Science Center at San Antonio

Skills

Bilingual - English/Spanish

Substantial Management Experience

Work well autonomously or in a team environment

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