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Engineer Manager

Roanoke, Virginia, United States
January 17, 2017

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Date of Employment : */**** – Current

Direct Tek Source LLC

Roanoke, VA

Owner / Consultant

Providing a single point of contact and accountability for data center, branch, remote, and home office technical and field support services. Experience working across multiple vendors and platforms. Able to quickly deliver the resources needed to meet your IT service and fulfillment requests.


Date of Employment : 3/2014 – 06/2016

Workforce Software

Livonia, MI / Remote

Senior Backup Engineer/Architect

Design, architecting and implementation of backup and archival process, including the vetting of storage and backup vendors using NetBackup 7.6.x and Quantum Deduplication Appliances.

Daily management of backups and replication within 5 environments, as well as opening new datacenters in other countries.

Facilitated Director level presentations for architecture review for purchases and budgets

Troubleshooting of all hardware, software and network related issues including DNS and Active Directory issues.

VMWare Administration

Managing licensing and support for all backup related items with vendors and purchasing.

Continually trying to incorporate cost-effective technology solutions by meeting with vendors and management.

Installed, configured and maintain NetBackup Operations Manager (NOM) and servers including daily, weekly and monthly reporting to managers, client account representatives and auditing personnel.

Responsible for documenting and training of all backup related procedures.

Symantec BackupExec administration for in-house users

Disaster Recovery policy and procedures, including restores and offsite storage.

Dell EqualLogic, including the daily tasks associated with SAN management.

ENVIRONMENT: Dell EqualLogic SAN Management; VMWare 5.x; Veritas NetBackup 7.x; Windows 2008/2012; Amazon S3; Oracle RMAN Backups; Microsoft SQL Server 2012 AlwaysOn; Linux; Bacula/BareOS


Date of Employment : 5/2008 – 03/2014

ADP Dealer Services

Ann Arbor, MI

CBU Engineer II (Architecture and design)

Training and leading Backup Team on all related aspects of position.

Interfacing with various teams and individuals to understand needs and issues and providing a high level of “customer first” support.

EMC Data Domain storage and deduplication technology, as well as configuring, maintain and problem resolving of all storage related issues within a NetBackup enterprise environment.

Involved in the architecting of backup solutions for new and remote sites, as well as incorporating into existing infrastructure.

Daily troubleshooting and resolution of escalated issues within twelve NetBackup environments, supporting over 6000 clients /400TB of data nightly including AIX, Linux, Windows, Oracle, Exchange and MSSQL agents.

Work with various vendors including EMC, CommVault and Symantec to provide recommendations to senior management on new technologies or upgrades in existing infrastructure.

Managed client, media and master server upgrades through three patch levels (6.x, 6.5.x and 7.x)

Installed, configured and maintained NetBackup Operations Manager (NOM) and OpsCenter Analytics servers including daily, weekly and monthly reporting to managers, client account representatives and auditing personnel

Tivoli Storage Manager administration for corporate backups

Responsible for documenting and training of all backup related procedures

Disaster Recovery policy and procedures, including restores and offsite storage

ENVIRONMENT: EMC Data Domain series; EMC VMAX Symmetrix; NetBackup versions 6.5-7.x and 5200 appliances; TSM; CRM Server Support; Linux; Windows 2008/2012 Server; Microsoft SQL Server 2008; IBM Tape Libraries


Date of Employment : 10/2005 – 05/2008

Hewlett Packard

Dearborn, MI

Backup Administrator II / Team Lead

Team Lead for Backup Sustainment Group

IT Level 2 and Secret Level Clearances

Maintaining team cooperation and performance.

Maintain large backup enterprise environment

Problem and Change Management

Create/Update/Publish correct team documentation

Troubleshoot backup issues caused by network, server (WIN and HPUX), SAN and hardware

ENVIRONMENT: Solaris; HP-UX; Veritas NetBackup 5.x-6.x; HP Tape Libraries


Date of Employment : 2/1/2001 – 10/2005

Northrop Grumman Information Technology

Fairfax, VA

System Admin Support IV

Systems Management Infrastructure Lead for VA/DC/MD - Coordinate distribution of software, patches and inventory using SUS, SMS and Altiris. This includes maintaining all regional servers and software associated with each.

Windows Server 2003, MCP

Member Backup/Restore Virtual Practice Team (VPT) to include monitoring and maintaining backups for site including Veritas NetBackup software.

Active Directory administration for sector.

Highest percentage of calls closed, 2001 – 2005

Onsite network, desktop, ADS administration, hardware, software, Project 2002 Enterprise Server, and SharePoint support for large government proposal.

On and off-site support for fifteen to twenty different satellite offices throughout the DC-metro area including assisting home-based users.

Professional Education and Certifications

Virginia Western; Project Management coursework; 2016

EqualLogic Training; Sep 2014

Data Domain Administration; September 2013

Symantec NetBackup for Windows 7.0; June 2010

Microsoft Certified Systems Engineer Course; July, 2005

Certified Veritas Adminstrator

Certified CompTIA Security+ce

References for Robert Williams:

Anthony Tocco, Solutions Architect @ Quantum Corp.


Lee Browne, Vice President, Managed Services @ Atos


Petros Ninis, Sr Storage Engineer


Sean Bitner, Sr SAN Engineer @ CDK Global (former Mgr.)


Greg Galassini, Director, Hosting Services @ CDK Global


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