Customer Service, Active Directory, Network Technician

PAUL NUTTER

Springfield, OR ***** 541-***-****

**********@*****.*** Linkedin: https://www.linkedin.com/in/paul-nutter-5095aa116

PROFESSIONAL PROFILE

Highly skilled systems administrator, network technician, and user support specialist. Multi- trained and certified in numerous operating systems. Focused on providing customer service with empathetic and attentive end-user support. Completed AAOS in Computer Network Operations.

Working knowledge of Windows operating system (7,8.x and 10)

Working knowledge of complete installation of software and workstations

Knowledgeable of network security basics

Skilled with technical writing and documentation

Familiar with configuring routers

Familiar with Linux systems

RELEVANT SKILLS AND TRAINING

Software

MS Office Suite, Deep Freeze, CAREWare, TigerText, Spiceworks (ticket system), Remote utilities

Operating Systems

Windows 7, 8.x, and 10, Win Server 2008 and 12, Linux, Ubuntu, Mint, Kali

Network Maintenance

Active directory Maint., Exchange Server Maint., Exceed Server maint., TimeQ Server Maint., SEP Small Business, Cloud

Programming

Python, HTML

Routers

Configuration and setup

End-user support

Work orders and customer tickets (Spiceworks), following up and completing client tickets, providing accurate documentation of process that was done.

PROFESSIONAL EXPERIENCE

HIV ALLIANCE, Eugene, OR 2016 – current

Intern

Provide all levels of support for hardware and software problems reported and documenting problems and solutions as required

Perform new installations and updates for all IT equipment, including desktops, laptops

Ensure software, hardware, installs, re-installs, upgrades, moves, changes and relocations are made when necessary and as required

Support desktop hardware, software and applications

Troubleshoot workstations, connections, and internet connectivity issues

Manage Active Directory (add user accounts, delete user accounts, connect user accounts to email, unlock locked accounts, change passwords, manage permissions)

Manage Exchange Server (add user accounts, delete user accounts, connect user accounts to Active Directory, change passwords)

Maintain documentation for job, hardware, software, and instructions for employees

Install relevant software at workstations/remotely depending on circumstances.

SIERRA PINE LTD, Springfield OR 1999 – 2014

Press Operator

Managed training of new operators on jobs. Duties included scheduling daily products; performing quality control on products to be shipped, and participating in and resolving issues as member of safety committee.

UNITED STATES ARMY, Ft. Sill, OK 1991 – 1999

E-5 Sergeant

Responsible for maintaining combat readiness of 25 soldiers. Duties included monthly evaluations and inspections, daily scheduling and delegation of responsibilities, and maintaining constant combat readiness.

EDUCATION

Associates of Applied Science (AAS), Computer Network Operations

Lane Community College, Eugene, OR

Certificate, Computer Network Security

Certificate, Computer Network Monitoring and Management

Lane Community College, Eugene, OR

MILITARY LEADERSHIP TRAINING

Basic Non-commissioned Officer course, Primary Leadership course

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