Network Support

RESUME OF

BLAIR M CLARK

GARLAND TX, *****

email : *********@*********.***

PROFESSIONAL SUMMARY:

Results-driven IT professional with experience in the implementation, administration, maintenance, and security of network information systems.

In-depth expertise with implementation, analysis, optimization, troubleshooting and documentation of LAN/WAN TCP/IP networks.

Exhibits sense of urgency, detail-oriented and can work under pressure with minimal or no supervision.

CERTIFICATIONS:

Cisco Certified Network Professional –August 2012

Cisco Certified Security Professional – August 2010

Microsoft Certified Professional – Windows Server 2003 Environment – May 2006

Electronics Engineering Certification – May 2001

Network Tools/Hardware/Software Experience:

9 years Network Support in Windows 2003 Server Environment

Network Monitoring Apps Used: Solarwinds, Visual Performance Manager, NNMI (OM), NetScout

Ticketing Apps Used: Remedy and Computer Associates

Cisco 10720, Cisco 2911 ISR and 3800 series router. Cisco 6506e, Catalyst 3750, 2950 switches. Alcatel 7750 router and 7450 switches.

ASA 5510 v8.0 Security Appliance configurations from CLI and ASDM.. WireShark, Visio

CUCM 8.0 and Cisco Unity Voicemail 8.0 – SIP, QOS

F5 Big IP LTM, Riverbed WAN accelerators

Cisco Wireless Lan Controller and Access Points

LINUX+, UNIX, Red Hat 10, Ubuntu

ITIL Training, FCAPS

PROFESSIONAL EXPERIENCE:

Wells Fargo May 2016 – Dec 2016

Advantageresourcing – Network Engineer

My role is to assist with customer requested software and hardware upgrades or decom of circuits and logical changes(ie: adding a port to a vlan, rule changes within a context on ASA and IPS) from the CLI on the banks network owned devices. I support bank customers network related Change Request. I work to get the Change Request approved by preparing Change Request with required info then submitting Change Request to a Peer Review board and we review to ensure that the network change has met all Enterprise network requirements for approval.(ie: scheduling and network enterprise signoffs. All while keeping customer updated. I update the AS-built using Visio with the proposed new changes then schedule and carry out the implementation (hardware network device removal/added/upgraded) or IOS software upgrade after hours on a bridge with customer rep and 3rd party vendor and field tech if needed. Other network related duties as assigned.

AT&T -- May 2015 – May 2016, Irving Texas

Compnova Contractor – AT&T- Network Data Engineer U-Verse

Supported growth and hardware upgrade efforts of AT&T U-Verse backbone infrastructure

Turned up new network elements, upgraded existing equipment and deployed configuration changes needed to support increased customer growth

Coordinated work resources, communicated with impacted parties, and carried out data mining necessary to keep automation running

Troubleshoot various network issues related to upgrades, configuration changes and equipment failures

Work with onsite technicians during replacements of Line Cards, XFP and SFP Optics, 1gig and 10gig MDA’s and full chassis swaps

Hands on and virtual experience with Alcatel-Lucent 7450’s and 7750’s

Resolve all L2 and L3 customer escalations from the NOC

BGP WAN and OSPF LAN Support

Hewlett-Packard –- May 2012 – March 2015, Dallas Texas

Contractor: Supporting Bank of America / Merrill Lynch

Network Support for Global Banking and Marketing

Provide network support for Moves, Adds and Changes by logging into 6500 access switch then end user access port and adding access port to the proper data and voice vlan . I check log files daily from a script that I run that tells me what has changed in the configuration on a supported network device (router, switch ) from one day to the next, ultimately looking for down interfaces, ports, etherchannels, trunks, modules and weak or dead power supplies that could result in Loss of Redundancy conditions. Anything that is found in the logs gets reported to the NOC, then a ticket is opened and I report that ticket on the SharePoint site for our region for visibility.

I`m dispatched out to sites for replacement/fix /and upgrades of line card/Sup Engine ( Sup 750- Sup2T), power supplies, faulty Transceiver, (GBIC, SFP), fiber cable as well as lan troubleshooting . I Provide this support for several sites and datacenters throughout the city of Dallas/Richardson/Plano/Frisco.

I provide network support in the areas of network hardware and IOS software upgrading of Cisco routers and switches. Logical IOS configurations from Cisco IOS CLI.

I provide VOIP support to LLQ network. – CUCM

I configure Cisco 6506e series access, 6513 distribution switches and core network devices.

I back up network device configs to TFTP when we perform network power downs and power ups.

I monitor the enterprise network using the NNMI (OM) tool as well as the noc chat room daily.

I interface with the bank client daily because I sit on site, and manage third party hardware and service vendor resources on a daily basis.

I also create technical and network drawings and documentation for supported sites using Visio.

AT&T Government Solutions Service Delivery Manager - Jan 2009 – May 2012, Dallas Texas

Client: Exchange – (AAFES)

Provide client support for the lifecycle of client’s Private line T1, T3 and Frame-relay circuits on all US AFB sites both Domestic and International.

Work to troubleshoot and restore circuit outages by interfacing with ATT Maintenance and Local Exchange Carriers in a coordinated effort to restore customer circuit and services in accordance with SLA`s.

Implement, configure, administer (create policies), and troubleshoot Cisco devices (6505, ASA 5520)

Monitor multiple monitoring platforms and react to alerts.

Track and Develop solutions to existing issues.

Strong working knowledge of WANs (T1`s, T3`s, Frame-Relay and MPLS) circuits.

Strong working knowledge of IBGP, EBGP, EIGRP, OSPF, and RIP routing protocols.

Multicasting with PIM Dense and Sparse mode.

Assist in creating monthly/daily/weekly client outage and change reports.

Contractor - Texas Instruments – Plano TX - Jan 2008 –Dec 2009 –NOC Technician

NOC Technician

Monitor network for outages or reported problems. Once found interface with AT&T Maintenance to troubleshoot issue and or have circuit or span tested at layers 1 and 2.

Also interface with LEC if issue is determined to be a layer 1 problem and use established escalation protocols.

Work with T3,T1, Frame-Relay circuits.

Contractor - AT&T - Richardson, TX Jan 2 2008 – Dec 31 2008 Network Engineer, Dallas Texas

Support DIA through the SBC Network Infrastructure.

Provide Over the Phone customer support for internet connectivity.

Telnet or SSH into Cisco routers and switches troubleshoot using show commands on T1, Frame-relay and MPLS circuits while also checking logs.

Perform proactive circuit monitoring using the SMARTS application, and troubleshoot DSL internet connections while interfacing with local service provider.

Experience with IPVPN/MPLS, NVPN and OPT E MAN Circuits.

Using tools such as Ping, ICMP, Tracert, ARP, IARP, DHCP to determine if client issue is located at layers 1, 2 or 3 of the OSI model.

Test circuits from Central Office (T1, Fractional, T2, DS1 or Frame-Relay) to the NIU or Smart Jack (Demarc) to the CSU Also provide remote testing and stress testing of span.

Assess CIR and Performance issues using bandwidth utilization reports generated by the Concord utility.

DNS administration if we own customers Zone File. Work to modify PTR, Address and MX records. Working directly with the customer in most cases.

CIBER, INC. - Dallas, TX October 2004 to June 2007 - Systems Admin, Dallas Texas

Assist with implementation and roll out for Smart Card Login to Network.

Work with established security policies in maintaining a Frame-Relay Ethernet LAN with over 150 users assuring network performance and reliability.

Work directly with ISP on a daily basis to check and test bandwidth utilization levels and troubleshoot network outages on the customer end.

Work with AV products such as Epolicy Orchestrator (an end host security application) and Virus Scan Enterprise to help keep network threats mitigated and up to date with the latest Dat files, scan engine and updates to avoid malicious threats on network. Also provide support for DNS configurations.

Download and use the Cisco Security Manager software to configure and manage the network and security devices.

Utilize the practice of ITIL in all aspects.

Create and manage user accounts, groups, and computers with the use of GPOs and Active Directory Users and Computers.

Manage and initialize exchange accounts.

Administer OUs and domains at different function levels be it Mixed mode Native mode or 2003 Server

Remedy and Computer Associates Ticketing System.

Use Dameware, IPAS, VNC, RDP, Net Meeting and SMS for remote administration of host on LAN/WAN.

Used HP Openview (network monitoring tool) to confirm network and network device outages..

Provide support for Blackberry and Treo Activations.

Support Exchange Server 5.5, Microsoft Outlook, user exchange profiles, Network and local PSTs.

Configure digital certificates for some users for secure email exchange.

Provide hands on input with the modifications to the Acceptable Use policy.

In House policy writing as well.

Contact this candidate