Customer Service

REBECCA MONROY

**** ****** ***, **** ****, CA ***01 C: 909-***-****

Summary

I have worked in the customer service industry for over 3 years. I am experienced in fast paced

environments and training fellow employees. I am able to easily take on stressful situations

and deal with angry or upset clients. I am a quick learner and have been able to tackle any

task that is sent my way. I am a team player and can take on leadership responsibilities when necessary. I have exceptional office skills and computer skills.

Highlights

Resourceful Quick learner

Detail-oriented Perform well in high-demand,

Innovative fast-paced environments

Strategic thinker Strong leadership skills

Communication skills Schedule management

Experience

Bar Server Oct 2015 to Nov 2016

Chilis Bar and Grill - Upland, CA

Worked without bussers; learned extreme time management; Kept up to date with all new menu items and drinks; worked in cocktail and made excellent suggestions to guests for drinks; worked in teams to cover large sections; kept communication flowing with all members of the staff to ensure a smooth shift; increased sales and kept an Intent to Return rate of 87% based on customer surveys

Receipt Admin July 2015 to Oct 2015

Emcor Mesa Energy Systems - Irvine, CA

Managed accounting operations, accounting close, account reporting, verified that information in the computer system was up-to-date and accurate; created monthly reports for records, closed terminated records and completed chart audits; Organized billing and invoice data; Managed team of 18 technicians and kept positive relationships with each one.

Trainer May 2013 to July 2015

Round Table Pizza - Rancho Cucamonga, CA

Assisted guests with making menu choices in an informative and helpful fashion; Maintained knowledge of current menu items and preparation methods; Delivered exceptional service by greeting and serving customers in a timely, friendly manner; Appropriately suggested additional items to customers to increase sales; Effectively communicated with kitchen staff regarding any special requests; Regularly checked on guests to ensure satisfaction; Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Kept a positive attitude with team members and customers alike.

Education

In Progress, General 2018

Chaffey College - Rancho Cucamonga, CA

High School Diploma, General 2014

Claremont High School - Claremont, CA, USA

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