Desktop Support Technical
Resume:
Jose Ochoa
Riverside, CA *2508
**********@*****.***
Summary:
I am a motivated individual with excellent communication skills. Proficient in network design and maintenance, equipment maintenance, product testing, technical document creation, desktop support and hardware and software setup and configuration.
Technical Skills:
Amazon AWS, Windows 2000 Server, Windows 2003 Server, Windows 2008 Server, Windows XP, Windows 7, Windows 8, Hardware & Software, IBM, HP server configuration and full rack configuration, Dell KACE Service Desk tracking, Microsoft Exchange Server
Microsoft Office/2003 – 2013, Office365, Norton Ghost, Hyper-V, Microsoft MDT, Virtual Box
Education:
B.S. in Computer Network Management, Upland, CA 2003 - 2006
Westwood College
A.S. in Information Technology Networking, Ontario, CA 2001 - 2002
Platt College
Technical Certifications:
A+ Certified
CCNA Certified (expired)
MCP Windows 2000 Server
Server+
Certified IBM Laptop repair
IBM System X – Flex Systems Certification
Employment History:
FFF Enterprises Temecula, CA 7/2016 - Present
(Supplier of critical-care biopharmaceuticals, plasma products (including albumin, intravenous immune globulin and coagulation products) and vaccines)
Service Desk Technician I
Desktop support
Help Desk ticket tracking and response
Laptop refresh configuration and tracking
Clone laptop systems
Backup and wipe HDD using KillDisk
Exchange email support
New hire hardware provisioning
K-VAC Rancho Cucamonga. CA 2/2014 – 6/2016
(Non-hazardous waste disposal company)
IT Support Specialist
●Infrastructure Maintenance and support
●Network Administrator
●Business Analyst
●Desktop Support
●Support cell phones, Cisco IP phones, all printers and peripherals
●Support CCTV video surveillance equipment
Tech Data Corp Fontana. CA 7/2009 – 02/2014
(Distributor of microcomputer-related hardware and software products to value-added resellers and retailers.)
Systems Engineer (Custom Engineering Group)
●Infrastructure Maintenance and support
●Network Administrator
●Production Technicians’ technical support
●Custom image creation
●FAB (First Article Build) Proof of Concept design
●Create detail Work Instructions
●Liaison between sales team and customer
Computek International- Rancho Cucamonga, Ca 3/2005 – 9/2008
(Value added re-seller of personal computer and networking products)
(Company Layoff due to work being slow and loosing main client)
Technical Support
●Installation and configuration of software and hardware components (memory, modems, hard drives, network, video and sound cards, etc.) into laptops,desktops, and servers.
●Experience with data transfer, imaging and troubleshooting. Configuration of Symbol RF scanners, Cisco wireless access points, bridges and D-Link print servers.
●Configuration and testing of Cisco routers, and switches. Building and configuration of desktops and laptops using Norton Ghost images per customer requirements. Configuring dumb terminals (Neoware) using ezRemote Server.
Desktop Support:
●Troubleshoot, repair and install software on desktops and laptops for new and existing employees. Configure dumb terminals (Neoware) to connect to virtual machines (VMware).
●Server support for users including software support and hardware repair.
●Maintain PCs, printers and networking equipment and asset tracking.
●Printer Tech: Maintain, troubleshoot and repair HP LaserJet printers.
●
Internship Upland School District 2005 – 2005
●Repair PCs
●Run cable on new computer labs
●Connect patch cables to MDF and IDF
●Set up new computer labs
●Perform virus scans on infected computers
●Clean up lab computers for new school year
●Assist Network Admins
Contact this candidate