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Information Technology Network

Bentonville, Arkansas, United States
January 17, 2017

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“[Claude’s] vast array of knowledge and experience is one of the most valuable assets of the information systems department.” - John Reith, IS Manager, Weldon, Williams & Lick, Inc.

Forward-thinking Network Administrator with over a decade of broad-based knowledge in direct critical computer operations implementation, management and supervision. Expertise in network security, virtual environments, disaster recovery planning / business continuity, storage solutions and network upgrades.

Known as an effective problem solver, assessing business needs and providing appropriate technology solutions and process automation.

Valued and versatile team member who thrives in fast-paced, challenging environments. Willing to travel.


Technology Configuration & Maintenance • Troubleshooting & Problem Solving • VMware • SAN •

Citrix Xen Server & Citrix VDI • Network Deployment & Security • LAN & WAN Support • Desktop User Support •

Network Optimization & Upgrades • Intrusion Detection Systems • Software Installation & Upgrades • VPN •

Firewalls • System Backups & Business Continuity • Internal Technology Security • Server Maintenance •

Operating Systems Platforms • Antivirus (AV) • Printers • Switches • Hardware Installation & Maintenance •

Microsoft Word, Excel, PowerPoint & Visio


NETWORK ADMINISTRATOR – Weldon, Williams & Lick, Inc. 1996 – Present; Fort Smith, AR

Leading international custom ticket and permits designer and printer in business since 1898 with 275 employees and $40M in annual revenues.

Install, configure and support enterprise-wide local area network (LAN), wide area network (WAN), Internet and network systems for 275 internal users and 800 devices. Monitor the network to ensure availability to all system users, perform regular maintenance and upgrades and troubleshoot and solve technology issues. Assist with network modeling, analysis, planning and coordination of network and data communications hardware and software. Administer network security measures and provide help desk support as needed.

Select Accomplishments:

Reduced hacking threats by improving network system security with two redundant firewalls including antivirus(AV) and intrusion prevention systems (IPS) and AV on all servers and PCs. Receive excellent results on annual security penetration audits performed by an independent firm.

Improved business continuity, cut operational costs and decreased system downtime by migrating company to a virtual environment by researching, proposing, purchasing, installing and configuring a six VMware server’s environment with 140 servers.

Enhanced storage solutions and increased redundancy while reducing the number of devices to manage by moving all servers from local attached storage to fiber-attached SAN storage, including boot from SAN.

Lowered large-file loading time for certain end-users from 15 minutes to two minutes and 25 seconds.

Condensed processing time and boosted productivity by freeing up desktops as the result of setting up a second server specifically to handle job queue processing.

PREVIOUS POSITION as IT DIRECTOR for Western Arkansas Counseling & Guidance Center.



Local group for information technology professionals in the River Valley area of Arkansas created to be an open forum to exchange information technology-related ideas and intelligence.

Elected and served as 2009 & 2010 Vice President.

Hosts two annual expositions with an average of 25 vendors and 100+ attendees.


COMPUTER PROGRAMING STUDIES – Westark Community College Fort Smith, AR

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