Todd F. Polte

**** ******* ***, ********* ** ****7

Cellphone: 630-***-**** ~ Home:630-***-****

acybwo@r.postjobfree.com

OBJECTIVE

To obtain a position as Systems Analyst where I can utilize my hardware and software knowledge, organization skills and analytical ability to service and support systems, procedures, and development plans.

SUMMARY OF QUALIFICATIONS

•Strong analytical and problem solving abilities, and Excellent interpersonal and communication skills

•Expertise providing quality timely service for File Servers, Desktop Computers, and Network Printers

•Level 1 and 2 Active Directory Administration of Users, Groups, and Computers

•Software/System Architecture: VMWare, Symantec Antivirus Client, McAfee Antivirus Client, Veritas NetBackup

•Domain Expertise & Solutions: Microsoft AD Administration

•Hardware experience: HP Blade Servers, HP Rack and Tower Servers, Dell Rack Servers, Dell Desktops

•Office Productivity Tools: MS Office Suite and Apache OpenOffice 4.1.1

EMPLOYMENT

UNISYS 2007 - 2017

Enterprise System Support – Analyst 2 – Solution Services Outsourcing

•Provided Level 2 remote hardware and software troubleshooting to resolve product use and multi-product/platform problems

•Responsible for referring or dispatching incidents and service providers

•Monitored alerts and situation status information to document solutions for both client and Unisys management

•Configured and supported Microsoft file servers through direct hands on service, as well as remotely through Remote Desktop (RDP) and HP Integrated Lights Out (ILO) remote administration tools.

•Provided training and supervised the Unisys Bangalore Admin team for the General Growth Properties(GGP) client for creating and maintaining user accounts

•Primary On-site Technician for the Data Center Migration Project for the Unisys client GGP

General Growth Properties (GGP) 2003 - 2007

Network Server Administrator – MIS Support System

Maintained and supported 700 physical and virtual Microsoft network file servers and 120 field servers

Led a project for replacing old IBM file servers in remote locations

Responsible for creating and maintain user accounts, user groups, and application rights in Active Directory

Worked with vendors to configure network printers for the corporate office

Created and maintained DHCP IP address scopes and reservations using the GGP owned Meta IP/DHCP appliance

Supported level 1 helpdesk and onsite technicians support 1600 employees and PCs and nearly 200 network printers

Responsible for two GGP projects for shipping, set-up and configuring dedicated PCs in remote offices

Mobility Concepts, Naperville, IL 1992 - 2003

Wireless Ethernet Specialist/Installations Supervisor Projects McDonalds Restaurants

Lead installation Technician for project installing wireless extension to the existing network and a wireless Drive-Thru register for McDonald’s

Worked the project for Delphi Automotive for the installation of the wireless automotive diagnostic equipment

Developed and wrote the installation guide and training manual for both the McDonalds and Delphi Automotive Wireless Network Install.

Installed, maintained, and provided Level 2 and Level 3 technical support for wireless LAN networks

Reviewed customer applications to determine hardware and network requirements

Trained classes for wireless network installation contractors

Worked with hardware manufacturers to resolve compatibility issues between different hand-held computers and peripheral devices.

EDUCATION

DeVry Institute of Technology 1986

Electronic Technology ETT

CREDENTIALS AND CERTIFICATIONS

US Government Security Clearance valid through December 2018

CompTIA Server +

CompTIA Security +

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