Customer Service Data Entry

Tramisha Freeman

Customer service rep/Appointment Setter/Collections specialist/Direct care assistant Dallas, TX 75243

****************@*****.*** - 469-***-****

Willing to relocate to: Dallas, TX

Authorized to work in the US for any employer

WORK EXPERIENCE

Benefit Counselor

Benefit Harbor - Dallas, TX - September 2016 to Present Assists completion of Adecco and Randstad employees enrollment as well as account updates and changes. Appointment Setter

Certified Payment Processing - Carrollton, TX - July 2016 to Present Data Entry Analyst

Chase Professional's/Data Bank - Carrollton, TX - April 2016 to May 2016 File preparation for data entry dept to scan documents within the files ... Temporary position Collections Specialist

RS Clark and Associates - Dallas, TX - March 2016 to May 2016 Responsibilities

Outbound calls to demand payment on medical bill accounts that were past due with our clients before reporting to credit or before the 60day deadline of being in our office as a delinquent account. Also apartment broken leases or eviction charges from our clients.

Accomplishments

My impact was knowledge of knowing how much medical bills can destroy your credit without you even knowing first hand. I also learned more about how apartment leases work. Skills Used

How a past due balance may or may not affect the debtors credit within 60days of the clients putting the debtor in collections.

Call Center Representative

Nielsen TV Ratings - Dallas, TX - October 2015 to December 2015 Responsibilities

Outbound calls to new consumers to prompt them to complete tv survey's for their living area in the world. Accomplishments

No accomplishment... Unhappy consumers, considered it harassment calls from the company. Skills Used

Explain the reason of my call if I was given those few minutes to talk before conumer hung up Customer Service

General Dynamics - Waco, TX - August 2014 to January 2015 Assisting customers with medical and dental insurance during open enrollment season for the Obama care call center. Updating or editing information from incoming calls only whether it was adding a member or changing income status for the household etc.

Direct Care

Favorite Healthcare Staffing - San Antonio, TX - April 2014 to August 2014 Phlebotomist

Elmwood Nursing Center - Marlin, TX - February 2014 to July 2014 Correctional Officer III

Tx Dept of Criminal Justice - Marlin, TX - December 2011 to May 2013 Overseeing female inmates at a minimum security prison facility Direct Care Assistant

Mexia State Supportive Living Center - Mexia, TX - November 2010 to December 2011 Assisting physically impaired or emotionally disturbed patients, working under direction of nursing and medical staff.

Direct Care Assistant

Mexia State School - Mexia, TX - July 2009 to April 2010 Assisting mentally and physiologically impaired individuals with daily hygiene, meal preparations and education skills.

Direct Support Professional

Benjamin & Co - Marlin, TX - January 2008 to July 2009 Provide routine, personal healthcare, such as bathing, dressing, or grooming, to elderly, convalescent, or disabled persons in the home of patients or in a residential care facility. Direct Care Professional

EduCare of Temple - Temple, TX - August 2007 to January 2008 Sales Associate/Cashier

Sales Associate

Wal-Mart - Temple, TX - June 2007 to January 2008

Assisting customers with daily purchases in the shoe department and several others through out my time there. Call center representative

SOS - Waco, TX - August 2006 to May 2007

Taking Inbound and outbound calls from customers assisting them with placing orders and orders that were already placed but had an issue upon arrival.

cashier/cook

McDonald's - Marlin, TX - March 2004 to August 2006 Assisting customers with orders in the drive thru and front counter, food prep for most orders in the kitchen. EDUCATION

Diploma

Marlin High School - Marlin, TX

2003 to 2007

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