Customer Service Pharmacy Technician

Sharon King- O’Harrow, MBA, CPT, RCPT

**** **** ***,*******, ** 32805,407-***-**** (home),407-***-**** (cell) *************@*****.***

SUMMARY

Over 22 years of experience in healthcare field of pharmacy providing; A1 customer service. I am looking for a new career opportunity and to meet new challenges. I am a creative - problem solver. Possess superior communication and team leadership skills, conflict resolution, and interpersonal skills. I am an avid change agent in improving and implementing new programs. Detailed oriented, conscientious, and resourceful the area of business management. Additional areas of expertise include: strategic planning, marketing, inventory management, human resources, organization developmental, and financial management. EDUCATION/CERTIFICATIONS

State of Florida, Department of Education

Certification in Business Education, Grades 6

Certified Substitute teacher 18 hour at Orlando Vocational School- 2006 State of Florida Pharmacy Board

Registered Pharmacy Technician since 2010

Belhaven College, Jackson, MS

Bachelor of Arts in Business Administration, Fall 2003 Master of Business Administration - fall 2005

Pharmacy Certification Technician Board, New York, New York Certified Pharmacy Technician - 1990 – Present

PROFESSIONAL EXPERIENCE

CVS Caremark Inc., Orlando, FL Jan. 1995- current employer Certified Lead Pharmacy Technician/Insurance Specialist

● A#1 customer service

● Communicate with medical staff in resolve insurance issues.

● Communicate and develop creative solutions to customer service issues.

● Communicate and processing all major health insurance.

● Maintain and responsible for medication inventory Orange County School Board, Orlando Florida –Part-time Non- Active Substitute Teacher Nov 2005- June 2006

● Communicate and provide students with their lesson for the day

● Communicate and provide guidance to all students

● Provide a friendly, safe, and environment for learning Florida Hospital, Altamonte Springs, Florida Jan 2000- June 2000 Certified Pharmacy Technician/IV Technician

● Communicate with nurse and doctors medication orders

● Prepared IV mixtures, measuring and calibrating equipment

● Replenish stock medication areas with the hospital Walgreen’s Healthcare Plus Mail-order Orlando, Florida Feb. 1993- Jan.1995 Team Leader Pharmacy Technician

● Communicate with medical staff authorization for non-approved medications.

● Acted as liaison for benefits department in handling customer service issues.

● Improved customer service experience in the industry INTEREST: St Mark Imani Broadcasting Ministry, Tee-Lo Golf Organization of Orlando and Mentoring Program of Orlando

COMPUTER SKILLS: Microsoft Office Outlook, and Quickbooks, Microsoft Excel and Access

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