Norma Barron

**** ****** *****

Dallas, Texas ***11

Cell: 214-***-****

EDUCATION

Sunset High Dallas, TX 1989

PCI Health Training Center Dallas, TX

EXPERIENCE

Mannatech Inc., Communication Test Design; Salud Total/Top Care Medical, Constar Control Supervisor; Cary Products

May 2006-June 2015: Senior Customer Care Specialist, Mannatech Inc. Help customers by using strong problem solving skills in order to provide solutions and options for Customers. Requires strong verbal communication skills and a strong foundation of servicing to build on. Proven ability to multi-task in fast-paced environment and handle multiple issues at a time. Requires ability to work effectively within a team, Team Leaders, Division Leaders and other Partners.

April 2005-February 2006: Communication Test Design, Data Entry In a fast pace environment was able to maintain data entry, Sorting, Labeling, Inspecting Inventory and Tabulated paper work at the end of shift. Took inbound customer service calls and assisted customers during calls by answering customer inquiries, resolving complex problems with the highest level of customer satisfaction and offering services and products that enable our customers to reach their goals.

November 2004-April 2005: Salud Total/Top Care Medical, Medical Assistant In an office setting checked in patients, tool vital signs, prepared patient charts, took care of coding, administered injections as per Dr.’s Request, and did phlebotomy procedures in blood draw and microscopic analysis/ UA Filing.

January 1999 to November 2004: Constar Control, Supervisor Inspected merchandise, in charge of training and managing 25 employees. Tabulated paperwork for the shift, calibrated equipment and took customer service complaint calls and provided a resolution to customers complaint.

ADDITIONAL INFORMATION

Multi-tasker and detailed oriented. Excellent interpersonal, problems solving, and analytical skills. Exceptional Client and Customer Service skills. Demonstrated leadership, coaching, facilitation, and team building skills.