Customer Service Support

GORDON VIRGIL CORRALES SANTOS G

Mobile: Globe 099********

*************@*****.***

License No. PCO-012

FPA Control No. RX07-0118

Applying for: any suitable position

Professional Experience

Freelance Travel Adventure Tours, Cagayan de Oro, Mindanao December 2013 to December 2016

Team Captain

Responsible in fostering stronger relationship and cohesiveness in teams, ignite the spirit of achievement to realize performance

excellence, learn and internalize corporate values and to improve team communication effectiveness through various activities.

HEDCEN Beverly Hills, Antipolo April 10, 2012 to June 2, 2013

Science Teacher for Grades 1, 2 and 7. (Teacher in Charge for Grade 2)

Make and teach the decided curriculum

Take lectures

Perform lab experiments and other scientific investigations

Maintain file records of the students

Evaluate and grade students on various parameters

Provide necessary support to meet student's instructional needs

Be an active member in all the activities related to the subject

Organize contests and field trips

Organize parent teacher meetings

Make sure that student development and achievement is permanent and appropriate for age group, subject area, and/or

program classification

Provide motivating learning experience to students

Conduct research activities in the field by reading current literature, conducting surveys, and participating in professional

conferences and other events.

Teleperformance, Fairview April 19, 2011 March 15, 2012

Customer Support Representative

Responsible for assisting TELSTRA, AU customers with their billing enquiries, sales and basic trouble shooting for both mobile and

home phones.

Sitel, Eastwood Libis July 31 2009-June 12 2010

Customer Support Representative

Responsible for assisting TELECOM NZ Dealers on how to go about helping their customers on registering, navigating, bills,

internet browsing and other mobile phone related information.

APAC, Cubao August 2007-February 2008

Customer Support Representative

Responsible for quoting and explaining medical benefits and eligibility of the Blue Cross of California and Medicare members

medical insurance.

Assisting U.S. medical providers of the members updated insurance status.

Assisting member/provider directory calls and department transfers.

Universal Pest and Sanitation Solutions (UNIPEST) February 2007- Present

Operations Manager

Responsible for the welfare, safety and operations of the business.

Overseeing field operations.

Calculating expenses, income, chemical consumption and general operations of the business.

Universal Pest and Sanitation Solutions (UNIPEST) is licensed to operate as Pest Control Operator-Commercial Applicator of

Household and Structural Pesticides with the category of Exterminator under the FPA (Fertilizer and Pesticides Authority) in

accordance with provisions of Presidential Decree No. 1144. Consistent with the provisions of Republic Act No. 9711, otherwise

known as the FDA Act of 2009, and Presidential Decree No. 856, otherwise known as the National Sanitation Code of the

Philippines.

Sitel Customer Care, Eastwood City September 2005-September 2006

Customer Service Representative

Provides customer service to clients of major financial companies in the U.S.

Responsible for providing billing information, technical support and customer service to consumers of a large satellite service

provider XM Satellite Radio in the U.S.

International Fumigation Services, Inc. March 1998-2004

Assistant Operations Manager

Management of onsite technical and analytical solutions for sanitation and pest control services around Metro Manila.

Spearheaded conceptualization, design and production of Silica Gel MOISORB

Executed successful bidding with a major electrical power corporation in metro manila.

Spearheaded the marketing campaigns and promotions for IFSI.

Seminars/Trainings

Guidance Peer Counselling Program seminar (April to May 2003)

JOCANIMA (Agro Crop Vet.) Brand Marketing seminar. (2004)

Pest Control Technicians Seminar General Pest Control (IFSI 2004)

XM Satellite Radio Product Training (Sitel Philippines, September 2005)

Capital One Product Training (Sitel Philippines, June 2006)

Certified Pest Applicator CATEGORY: EXTERMINATOR (FPA November 2006)

Environment safety and chemical application CATEGORY: EXTERMINATOR (FPA November 2007)

Philippine National Red Cross basic life support and inland rescue training (April to May 2007)

Medical insurance and guidelines seminar (APAC, Cubao Aug, 2007)

Australian English Proficiency Training (Teleperformance Fairview, April 2011)

Jungle Survival Training and Advanced Mountaineering Course (May-June 2013)

Team Building Organization and Leadership Seminar (Fontana, Pampanga August 9-13 2013)

Education

1997-1999 AMA Computer College

BS Computer Software & Desktop Publishing

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