Customer Service Representative

Miranda Martin

Mesquite, *****, Texas, US

Mobile Phone: 214-***-****

E-mail: **********@*****.***

OBJECTIVE

SEEKING CUSTOMER SERVICE POSITION,OR INBOUND CALL CENTER POSITION. Technical Support.I AM LOOKING FOR A COMPANY WITH ADVANCEMENT OPPORTUNTIES, AND A BENEFIT PACKAGE.I AM LOOKING FOR LONG TERM EMPLOYMENT.I AM A DEDICATED PERSON WHO LIKES TO COMPLETE TASKS IN A TIMELY MANNER.I AM VERY DEPENDABLE PERSON,I DO NOT MIND WORKING OVERTIME.I AM WILLING TO LEARN WHAT IS NEEDED.I WANT TO BE A VALUABLE RESOURCE TO THE COMPANY.

WORK EXPERIENCE

Teacher III- Substitute

September 2006 - 2007

Headstart of Greater Dallas Dallas, TX

Education

I help assist the Lead Teacher with classroom activities. I also set up the learning centers for children.I provided developmentally appropriate activities for children. I also provided resource information for parents needing it.

Technical Support

September 2005 - January 2006

Stream International Richardson, TX

Computer Software

I provided support to customer's with printer's and fax machines. I provided troubleshooting. I also help assisted customer's with products available and warranty information. Inbound call center, I answered about 80 calls per day.

Customer Support Representative

November 2004 - November 2005

CAREMARK,RX State:TX

Biotechnology/Pharmaceuticals

I handled inbound calls, from customer's regarding their prescriptions, I placed order's for customer's for refills on medicines, I help the pharmarcy to process claims for member's to get their prescriptions. I also verified coverage regarding member's policies, and I also checked on the status of reimbursement claims for member's.I also handled reshipment of lost medicines.

I also handled billing questions, and sent out account inquires.I also issued courtesy credit to member's for their inconvencies.I also contacted customer's regarding their order status.I also helped to reset customer's passwords, for website issues.I answered about 100 calls per day.I provided excellent customer service to my customer's.

CUSTOMER SERVICE/SALES

September 2003 - May 2004

STAFFMARK/AEGON DIRECT MARKETING Plano, TX

Insurance

I answered inbound calls from customer's regarding their insurance policies.I also sent out information, regarding benefits, and policy questions. I also sent out information to change benefecaries, and accepted payment for policies, and provided information regarding lapsed policies.I sold additonal insurance policies, by cross-selling to member's I answered about 85 calls per day.

CUSTOMER SERVICE REPRESENTATIVE

November 1999 - July 2002

STREAM INTERNATIONAL INC DALLAS, TX

I ANSWERED INCOMING CALLS FROM CUSTOMERS CONCERNING THEIR ACCOUNTS.I ALSO TOOK ORDERS FOR PRODUCTS.I ALSO PROVIDED TECHINICAL SUPPORT FOR CUSTOMERS,ALSO CUSTOMER SERVICE.

RESORT RESERVATIONIST

October 1998 - August 1999

Silver Leaf Resorts State:TX

Sports and Physical Recreation

I WOULD CALL CUSTOMERS AND SCHEDULE APPOINTMENTS.I WOULD ALSO RECEIVE COMMISION IF THEY CAME TO VISIT THE RESORT.I ANSWERED ABOUT 75 CALLS A DAY. I EXPLAINED THE FEATURES OF THE RESORTS AND OFFERED CUSTOMER'S A PRIZE A FREE TRIP, OR CASH BONUS OR PRIZE, TO COME OUT AND TOUR THE RESORTS.

TELESALES REPRESENTATIVE

October 1996 - October 1997

AEGIS COMMUNICATIOINS Addison,Tx,75009

Outbound Sales,in a call center environment.

CUSTOMER SERVICE REPRESENTATIVE

September 1996 - October 1997

Computer Generated Solutions Dallas, TX

INBOUND CALL CENTER.I WAS GIVEN CERTIFICATES FOR TAKING TRAINING PROGRAMS.I ASSISTED CUSTOMERS WITH QUESTIONS ABOUT THEIR SERVICES,AND REQUEST FOR PRODUCT INFORMATION,AND PHONE ORDERS.I ALSO PERFORMED BACKGROUND CHECKS CIVIL AND

CRIMINAL, FOR THE STATE OF HARRIS COUNTY.I WORKED ON SEVERAL CAMPAIGNS

TEACHER ASSISTANT

August 1990 - September 1996

JACKSON PUBLIC SCHOOLS Jackson,Miss

I help to tutor students,that did not score well on standarized test.I provided one on one help for the students,in math and reading.I also help to make lesson plans for each child's specific needs.

PRE-SCHOOL TEACHER

August 1991 - March 1996

HINDS COUNTY PROJECT HEADSTART JACKSON,MS

I HAD A CLASS OF 20 STUDENTS,I MADE DAILY LESSON PLANS.I PLANNED AND ORGANIZED FIELD TRIPS. I CREATED A LOVING AND WHOLESOME LEARNING ENVIRONMENT FOR THE CHILDREN.I ALWAYS WAS PRAISED FOR A GOOD JOB BY THE COMPANY AND PARENTS.THEY FELT VERY SAFE LEAVING THEIR CHILDREN WITH ME.

EDUCATION

Certification,

April 2004 - July 2004

Stratford Career Institute/Medical Billing Specialist State:VT

I took online courses, In Medical Terminology, and A guide to Health Insurance Billing Specialist, I learned how to complete Icd9 and 10 codes, I learned how to complete claim forms, and many medical terms.

Some College Coursework Completed,

- May 2003

Paul Quinn College DALLAS

Associate Degree,

- January 1996

Jackson State University JACKSON

I HAVE THREE YEARS IN ELEMENTARY EDUCATION MAJOR.

SKILLS

Microsoft Power Point

Intermediate

Lotus Notes

Intermediate

Oracle

Beginner

LANGUAGES

English

Fluent

PROFESSIONAL MEMBERSHIPS / AFFILIATIONS

BIG BROTHERS AND SISTERS

Contact this candidate