IBM TSM Support/Administration

Erich Schnappauf

Bedford, Texas

817-***-**** *********@*****.***

Objective

A position that utilizes my current skill set while providing the expectation and opportunity to grow professionally and extend my responsibilities.

Certification

Tivoli Storage Manager Administrator v5.3 to v7.1

Microsoft Certified Professional. ID # 2231174. (lapsed)

SAIR & GNU Linux Certified Systems Administrator. ID # LCA10138. (lapsed)

Skills

Comprehensive knowledge of Windows 2000 - 2008

Experienced with setup and administration of Windows Servers

Practical experience with most popular office software.

Theoretical knowledge with Pascal and C (college courses), and Modula 2 (self-taught).

Practical ability to set up and configure networks with Windows and Linux/UNIX environments.

Built several computers with Linux operating system and integrated with Windows home network using SAMBA.

Extensive experience resolving software and hardware configuration problems.

Very detail oriented and dedicated to the completion of projects.

Excellent written and oral communication skills.

Work Experience

Tivoli Storage Manager Support IBM (c/o Ciber Inc. and Analysts International)

January 2005 – Present Dallas, TX 75234

Support Line for TSM. Supported versions 5.1 to 7.1 on AIX, Solaris, Linux Red Hat & SUSE, HP-UX, and Windows.

Assist with problem determination and resolution for the Tivoli Storage Manager family of products (TSM server, TSM Client, TDP and TSM for VE).

Help with general setup and use questions specific errors, and in depth product knowledge exchanges.

Support Tivoli Storage Manager for System Backup & Recovery (SYSBACK) as World Wide L2 Escalation Team.

Hardware Support Engineer Final Support Inc.

June 2003 – October 2004 North Richland Hills, TX 76180

Supported SCO UNIX servers and AIX UNIX servers running Medical Manager Software.

Set up and installed Windows 2000/2003 servers Including Small Business Server

Installed Windows 2000/XP workstations. Joined into domain of existing domains and creation of new domains for new servers.

Assisted with administration of networks.

Creation of Users, password changes, file shares, and NTFS file security issues.

Administered DNS and DHCP services on servers.

Administered and set up Veritas backup and restore policy of in-house servers.

Supported and implemented backup instances for clients.

Supported In-house issues with Office, Word, Excel and other used software.

Helped with setup of VPN connections of both hardware and software types.

Telephone and on site support of computer hardware and software of client’s systems. Included Windows 98 systems.

DSL configuration of client’s networks for Internet connectivity.

Supported clients though MS NetMeeting, VNC, Terminal Services/Remote Desktop.

Technical Support Representative GE Zurich Warranty Management

July 2001 – June 2002 Dallas, TX 75238

Telephone support in high call volume center; Diagnose computer hardware failures.

Worked with Windows 95/98/ME machines and some Windows 2000.

Trouble shot to determine specific hardware or software failure.

Document trouble-shooting steps and results in the proprietary GCC database.

Develop excellent oral and written communication skills.

Installation Engineer BigFatWow Inc.

September 2000 – March 2001 Irving, TX 75062

Installed high-speed Internet kiosks in malls across the country.

Oversaw electricians, carpenters and interfaced with mall management during installation.

Set up Windows 2000 Server and 7 to 12 Windows 2000 Professional workstations per site.

Verified WAN connectivity and worked on any issues that arose.

Created domains for servers and sites and set up local Domain Group Policies.

Installed MS Proxy with X-Stop filter software and remote administration software

Provided technical help desk support for installed locations

Supported office computers with Outlook, Word and Excel.

Monitored the Network Operations Center for 30+ Windows 2000 Servers and 270+ Windows 2000 Professional workstations.

Lab Technician Montana Tech

January 1997 – May 1997 Butte, MT 59701

Maintained the Environmental Engineering Computer Lab supporting approximately 30 PC’s running Microsoft Windows 95.

Performed necessary maintenance on workstations, servers and print devices.

Provided end users with technical information relating to project completion using the equipment and software provided.

Worked with members of the faculty to troubleshoot hardware and software problems

Assisted the department’s head secretary with general office duties.

Education

Tarrant County College June 1997 – Dec 1997

Ft. Worth, TX 76102-6559 Computer Science / Unix Administration

Montana Tech of the University of Montana August 1996 – May 1997

Butte, MT 59701 Environmental Engineering Major

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