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Customer Service Management

January 18, 2017

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*** *** ********* ******* ******: (416)***-****

Export and Import Specialist

Knowledgeable Transportation and Logistics Specialist with 6 years of professional experience in global logistics by ocean, air and ground.

Experienced in asset management and implementing solutions to maximize efficiency and savings.

Practical knowledge of budget management and cost control.

Comprehensive knowledge of providing customer service to multiple accounts and preparing packing slips, commercial invoices and all related shipping documents.

Strong organizational skills, analytical approach and problem solving attitude.

Ability to manage tie efficiency and set priorities to meet deadlines.

Technology Savvy and able to learn new software quickly. Skills

Problem Solving

Customs Knowledge


Client Relationships

Operations Management

Time Management

Transportation Coordination

Logistical Planning


Training and Development


Process Improvement

Professional Experience

GLOBAL LOGISTICS MANAGEMENT INC., Mississauga, ON – Logistics company specializing in Shipping by Water, Air and Ground.

Export and Import specialist, July 2015 to Present Selected Accomplishments:

Providing logistic analysis to support critical business decisions, such as cost savings and efficiencies for domestic freight shipments and moving materials.

Collecting logistic data, defined core problems, recommended resolutions.

Coordinating with organization co-workers and management to ensure the proper operation of logistics automated system.

Training new employees as well as Interns while ensuring all personnel complete mandatory required training.

Negotiating rates and service with carriers to maximize profitability.

Resolving multiple issues in a professional and timely manner.

Quoting potential customers as well as big regular dealers.

Handling international Air & Ocean freight movements in both export and import JJOOHHNN HHAANNNNAA


Logistics Supervisor, Jan 2013 to July 2015

Selected Accomplishments:

Facilitated freight movements of import / export shipments to ensure cost efficiency

Established and maintained work priorities to meet daily demands.

Successfully resolved multiple issues regarding billing or shipping companies, clearing agents, warehouses, and all other parties involved in the shipment

Ensured supply chain complies with appropriate federal export and import regulations. GLOBAL LOGISTICS MANAGEMENT INC., Mississauga

Export Officer, Jan 2011 to Jan 2013

Selected Accomplishments:

Track and trace shipments.

Dispatch pick-ups to authorized agents and drayage companies, shipping lines, airlines, trucking companies, clearing agents, warehouses, and all other parties involved in the shipment

Prepared all necessary shipping documentation related to international bookings and process all import/export documentation to clearing agents to include: (HAWB's, MAWB's, AES's, Manifest, Shipping Instructions, Hazz. Cargo Decl., Bill of Ladings, and Certificate of Origin, etc.)

Performed Data Entry.



Advanced Diploma in Business Administration Finance,

Graduated- April 2010

Additional Capabilities

Software and computer Knowledge on Canadian Automated Export Declaration (CAED), MS Office

(Outlook, Word, Excel, PowerPoint).

Languages: English (Fluent). French (Moderate)

Consistent at work and punctual

Capable of quickly learning and absorbing new things.

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